Courtney Allen
Chicago,IL
Summary
Reliable and highly experienced at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Quick to jump in and help teacher with student or administrative needs.
Overview
6
6
years of professional experience
Work History
Sales Associate/Customer Service Representative
Target
02.2021 - 02.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Daycare Assistant
Robin's Nest
08.2019 - 05.2021
- Implemented age-appropriate activities to promote physical, cognitive, and social development
- Provided individualized attention to each child's needs, including feeding, diapering, and naptime routines
- Encouraged positive behavior through praise, rewards systems, and redirection techniques as needed.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept children between ages of 1 and 10 safe and secure with vigilant oversight.
Customer Service/Sales Associate
Macy's
06.2019 - 01.2021
- Ensure that the customer satisfaction is high and through excellent service
- Assess customer needs and provide assistance and information
- Welcome customers in and answer their questions and concerns
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Some college - Psychology
Northern Illinois University
DeKalb, IL06.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Adapt to diverse groups
- Critical thinking
- Child care
- Data entry
- Microsoft outlook
Timeline
Sales Associate/Customer Service Representative
Target
02.2021 - 02.2025
Daycare Assistant
Robin's Nest
08.2019 - 05.2021
Customer Service/Sales Associate
Macy's
06.2019 - 01.2021
Some college - Psychology
Northern Illinois University
Similar Profiles
Andrew FlekierAndrew Flekier
Order Pick-Up Fulfillment/Grocery Team Member at TargetOrder Pick-Up Fulfillment/Grocery Team Member at Target
Inela AlicajicInela Alicajic
Guest Advocate at TargetGuest Advocate at Target
Taylor DangladeTaylor Danglade
General Merchandiser at TargetGeneral Merchandiser at Target
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Tsvetelin PenevTsvetelin Penev
Back Server at The Peninsula HotelBack Server at The Peninsula Hotel