Kortney Manning
Peoria
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination. Clinical experience seeking to serve as a Customer Success Specialist by transforming nursing and clinical workflows into technology-driven solutions that enhance efficiency, collaboration, and patient care quality
Overview
14
14
years of professional experience
Work History
Care Manager
Carle Health
Peoria, IL
01.2021 - Current
- Assessed client needs to develop personalized care plans.
- Coordinated services and resources for optimal patient support.
- Monitored client progress and adjusted care strategies as needed.
- Collaborated with healthcare teams to ensure comprehensive care delivery.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Communicated with healthcare providers to facilitate continuity of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Mentored junior staff in best practices for client management.
Registered Nurse Ambulatory Surgery
Carle Health Proctor Hospital
Peoria, IL
04.2018 - 01.2021
- Administered medications and treatments per physician orders, ensuring patient safety and compliance.
- Monitored vital signs and documented patient progress, facilitating timely interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Assisted in the training of new nursing staff, promoting adherence to best practices and hospital protocols.
- Implemented infection control measures, contributing to a safer hospital environment for patients and staff.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse
Carle Health Methodist Hospital
Peoria, IL
07.2014 - 04.2018
- Educated patients on health management and post-discharge care instructions, enhancing recovery outcomes.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores through feedback analysis.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Medical Office Assistant
Unity Point Methodist Clinic
Peoria, IL
04.2012 - 07.2014
- Coordinated patient scheduling and managed appointment systems for improved clinic efficiency.
- Processed patient intake documentation, ensuring accuracy and compliance with healthcare regulations.
- Streamlined administrative workflows to optimize office operations and reduce patient wait times.
- Trained new staff on office procedures and software tools, fostering a collaborative work environment.
- Collaborated with healthcare providers to ensure seamless information exchange and continuity of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science - Nursing
Methodist College
Peoria, IL05.2014
High School Diploma - College preparation
Princeville High School
Princeville, IL01.2009
Skills
- Strong clinical judgment
- Patient and family advocacy
- Compassion and empathy
- Team coordination
- Resource utilization
- Program planning
- Ethical considerations
- Quality improvement
- Patient advocacy
Accomplishments
- Won the Daisy Award in September 2017 and have been nominated multiple times.
- member of the ethics committee for Carle Health
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
Timeline
Care Manager
Carle Health
01.2021 - Current
Registered Nurse Ambulatory Surgery
Carle Health Proctor Hospital
04.2018 - 01.2021
Registered Nurse
Carle Health Methodist Hospital
07.2014 - 04.2018
Medical Office Assistant
Unity Point Methodist Clinic
04.2012 - 07.2014
High School Diploma - College preparation
Princeville High School
Bachelor of Science - Nursing
Methodist College