Korrianna Washington
Chicago
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Receptionist
Shalom Home Care
Chicago
01.2025 - Current
- Greeted clients and visitors warmly upon arrival at Shalom Home Care.
- Answered phone calls, directing inquiries to appropriate staff members efficiently.
- Managed appointment scheduling for caregivers and clients effectively.
Receptionist
Salvation Army
Chicago
03.2024 - 03.2025
- Greeted clients and visitors warmly upon arrival at Shalom Home Care.
- Answered phone calls, directing inquiries to appropriate staff members efficiently.
- Managed appointment scheduling for caregivers and clients effectively.
- Assisted with administrative tasks, including filing and data entry.
- Provided information about services offered to potential clients and families.
- Ensured reception area remained organized and welcoming at all times.
- Coordinated with team members to support daily office operations smoothly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Representative
Garfield Park Hospital
Chicago
01.2020 - 04.2024
- Assisted patients with inquiries and provided accurate information.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Resolved customer complaints with empathy and effective communication skills.
- Collaborated with medical staff to address patient needs promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Warren Barr Gold Coast
Chicago
05.2015 - 04.2018
- Assisted patients with inquiries and provided accurate information.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Resolved customer complaints with empathy and effective communication skills.
- Educated patients on hospital services and available resources clearly.
- Handled billing inquiries and facilitated payment processing accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Call Center Representative
US Cellular Wireless
Chicago
05.2010 - 06.2015
- Assisted customers with account inquiries and service-related issues.
- Processed billing adjustments and resolved payment discrepancies efficiently.
- Educated customers on product features and service plans available.
- Coordinated with technical support to troubleshoot device issues effectively.
- Documented customer interactions using company-specific software tools.
- Handled high-volume calls while ensuring quality customer service standards were met.
- Collaborated with team members to enhance operational workflows and processes.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
Fredrick Douglass Academy High
Chicago, ILSkills
- Appointment scheduling
- Client communication
- Administrative support
- Call management
Timeline
Receptionist
Shalom Home Care
01.2025 - Current
Receptionist
Salvation Army
03.2024 - 03.2025
Customer Service Representative
Garfield Park Hospital
01.2020 - 04.2024
Customer Service Representative
Warren Barr Gold Coast
05.2015 - 04.2018
Call Center Representative
US Cellular Wireless
05.2010 - 06.2015
Fredrick Douglass Academy High