Korlatonja Johnson
Chicago
Summary
Dedicated Home Health Aide with a strong focus on personal care and health monitoring. Demonstrated ability to foster trust with clients and families while ensuring meticulous record-keeping. Committed to maintaining a safe and comfortable environment for all clients.
Overview
22
22
years of professional experience
Work History
Home Health Aide
Help at Home
Chicago
07.2023 - Current
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with mobility and transportation to appointments or errands.
- Monitored client health and reported changes to healthcare professionals promptly.
- Prepared nutritious meals according to dietary needs and preferences of clients.
- Developed trusting relationships with clients through compassionate communication.
- Maintained a clean and safe environment for clients following safety protocols.
- Collaborated with family members to ensure comprehensive care for clients.
- Documented client progress and activities in care logs for accurate record-keeping.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Department Manager
Wal-Mart Supercenter
Bedford,Park
04.2016 - 07.2023
- Managed team schedules and delegated tasks to optimize workflow.
- Oversaw daily operations and ensured compliance with company policies.
- Coordinated inventory management and maintained stock levels efficiently.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Optician
Sam's Club
Evergreen Park
02.2004 - 04.2016
- Collaborated with optometrists to ensure accurate prescriptions were filled.
- Processed insurance claims and handled billing inquiries efficiently.
- Managed inventory of frames and contact lenses for the retail space.
- Provided instruction on eyewear care and maintenance to customers.
- Assisted customers in selecting appropriate eyewear styles and lenses.
- Trained new staff on customer service protocols and product knowledge.
- Maintained a clean and organized workspace to enhance customer experience.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Processed payments for products purchased by customers.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Dispensed contact lenses upon completion of fitting process.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Education
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL09-2021
Skills
- Personal care
- Health monitoring
- Nutrition preparation
- Mobility assistance
- Record keeping
- Client relationship management
Timeline
Home Health Aide
Help at Home
07.2023 - Current
Department Manager
Wal-Mart Supercenter
04.2016 - 07.2023
Optician
Sam's Club
02.2004 - 04.2016
Bachelor of Arts - Business Administration
American InterContinental University