Korey Rousey

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Investigated and resolved customer inquiries and complaints quickly.
• Examined service history and provided initial inspection of vehicle to identify issues.

• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Sought ways to improve processes and services provided.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Increased efficiency and team productivity by promoting operational best practices.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Suggested add-on services that would be helpful to customers and improve bottom line.

•Developed existing team into high productivity, results-oriented unit through creative initiatives.

• Addressed and resolved client or customer inquiries to foster superior standards of service.

• Minimized staff turnover through appropriate selection, orientation and training.

• Oversaw personnel to maintain adequate staffing and minimize overtime.

• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.

• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Reviewed monthly financial results with partners to identify opportunities to improve profitability.

• Led and directed team members on effective methods, operations and procedures

• Identified operational process inefficiencies to recommend necessary improvements.

• Conducted quality, timely performance feedback and performance appraisals.

• Developed training modules and documentation to train staff.

• Created a high energy and creative work environment to keep employee morale high and produce high quality results.

• Weekly inventory of beer, liquor, and wine

• Responsible for cash Balancing/cash receiving Consumer/business account opening

• Marketing for new consumer and business accounts

• Providing financial advice to account holders

• Sending and Receiving Western Union

• Cash Advances/issue money orders

• Withdrawal and deposit transactions

• Fraud prevention

• Replenish and audit ATM

• Prepare/scan legal documents to corporate through NAPS Run teller work through Branch Capture

• Processing Night Deposits for consumer/business accounts

• Assisting Customers with stop payments/holds

• Drive Sales and traffic by insuring great guest service and employee teamwork
• Responsible for controlling costs in liquor and supplies, while maintaining a balance that does not effect customer service
• Oversees productivity in the bar and responsible for developing new ideas to improve sales
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Provided great service and built rapport with members of the community
• Maintained a bar that provided a great atmosphere, good food and quality beverages
• Assisted the management team by overseeing the floor, kitchen and other staff members, assuring great customer service