Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kody Casey

Kody Casey

Product & Project Manager
Chicago

Summary

Results-oriented Product Manager with expertise in driving continuous improvements across departments. Directs operations to ensure efficient production aligned with quality standards. Identifies challenges and implements effective solutions while mentoring and empowering team members to enhance performance and satisfaction.

Overview

9
9
years of professional experience

Work History

Product & Project Manager

Independence Pet Holdings
10.2025 - Current
  • Executed successful CRM integrations across diverse platforms into Salesforce
  • Engineered workflows across teams to enhance efficiency and minimize costs.
  • Deployed agentic AI strategies to streamline multiple cross-platform workflows.

Operations Documentation Supervisor

Figo Pet Insurance (Independence Pet Holdings)
09.2021 - 10.2025
  • Actively monitored all document processing responsibilities and on-shore team members to ensure the needs of the team and business were met.
  • Oversaw the creation, implementation, and training of multiple new processes across various departments.
  • Analyzed existing documentation workflows, identifying areas for improvement to optimize productivity and reduce redundancies.
  • Directed daily operations for a 100+ member offshore team, achieving consistent performance and productivity goals.

Claims Administration Team Lead

Figo Pet Insurance
09.2021 - 03.2022
  • Provide continual assistance to all team members, as well as memorialize and discuss metrics on a monthly basis.
  • Determine daily assignment needs and perform scheduling for 15+ team members.

Claims Administration Associate

Figo Pet Insurance
01.2020 - 08.2021
  • Perform all administrative tasks related to obtaining required documents for successful claim processing.

Veterinary Care Coordinator

Blum Animal Hospital
07.2017 - 01.2020
  • Maintain all day to day client communication including scheduling, invoice payments, and medication requests.

Education

B.S. - Marketing

Northeastern Illinois University
Chicago, IL
12.2019

MBA -

Northeastern Illinois University
Chicago, IL
05.2027

Skills

  • Project management
  • CRM software proficiency
  • AI workflow automation
  • Budgeting and forecasting
  • Relationship and vendor management
  • Clear and concise stakeholder communications
  • Self-starter and empathetic leader

Timeline

Product & Project Manager

Independence Pet Holdings
10.2025 - Current

Operations Documentation Supervisor

Figo Pet Insurance (Independence Pet Holdings)
09.2021 - 10.2025

Claims Administration Team Lead

Figo Pet Insurance
09.2021 - 03.2022

Claims Administration Associate

Figo Pet Insurance
01.2020 - 08.2021

Veterinary Care Coordinator

Blum Animal Hospital
07.2017 - 01.2020

B.S. - Marketing

Northeastern Illinois University

MBA -

Northeastern Illinois University
Kody CaseyProduct & Project Manager