Koceila Boudiab
Franklin Park
Summary
Dedicated professional with a strong focus on enhancing passenger travel experiences through exceptional customer service. Known for effective communication, adaptability, and training new employees in safety protocols. Proven ability to coordinate efficiently with team members to ensure timely assistance and support.
Overview
16
16
years of professional experience
Work History
Agents (PSAs), Wheelchair Agents
Prospect Airport Services
O'Hare
06.2025 - 05.2026
- Assisted passengers with mobility needs at various airport terminals.
- Operated specialized equipment for safe wheelchair transport.
- Coordinated with airline staff to ensure timely boarding and disembarking.
- Provided exceptional customer service to enhance passenger travel experience.
- Trained new employees on wheelchair handling and safety protocols.
- Communicated with gate agents to coordinate assistance boarding.
- Transported individuals requesting wheelchair service to and from desired locations.
Cargo Warehouse Agent
Alliance Ground International
O'Hare
06.2024 - 05.2025
- Loaded orders onto trucks, containers, or other transport vehicles for efficient delivery.
- Coordinated with delivery drivers or carriers to ensure timely dispatch of shipments.
- Ensure all goods are secured and meet transport requirements.
- Build and break down cargo pallets for air transport.
- Prepare cargo pallets for shipment and transport.
- Conducted inventory and cargo checks to maintain accuracy and compliance with transport requirements.
- Loaded, unloaded, and moved cargo pallets using forklifts.
Team Lead
Lawler Food Ltd
Humble
01.2023 - 01.2024
- Keeping work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Followed food safety standards when handling ingredients.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Set up machines to start production cycles and control machine settings.
- Make sure that products are produced on time and are of good quality.
- Packaged finished products for sale.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Foods and Goods Deliverer
Uber
Spring
10.2020 - 01.2023
- Provided exceptional customer service during pick-ups and drop-offs, fostering positive relationships with clients.
- Minimized cargo damage by applying proper handling techniques during pick-up and delivery procedures.
- Managed time effectively while on the road to ensure punctual arrivals at each destination without sacrificing safety measures.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned routes and make adjustments.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
Assembly Worker
Wildcat
Conroe
11.2020 - 03.2021
- Improved assembly efficiency by implementing streamlined processes and optimizing workstation layouts.
- Optimized workflow by maintaining a clean and organized work area, allowing for increased productivity.
- Enhanced production efficiency by implementing precise welding techniques and following safety protocols.
- Worked at fast and steady pace to meet production goals.
- Operated welding, press brake plate rolls, angle and channel rolls and shears to complete assemblies.
Manager
New York Smoothie Shop and Grills
Spring
03.2019 - 03.2020
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Prepared and served juices and blended drinks.
- Created quality beverages for customers following recipes and presentation standards.
- Cut diced and chopped fresh ingredients and toppings for smoothies.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Limo Cleaner
Deluxe Limousine
Spring
02.2019 - 07.2019
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Disinfected steering wheel, handles, seats, and other interior fixtures.
- Vacuumed and steam cleaned interior carpet and seating.
- Removed trash, debris and other waste materials from premises.
Cook
Chicken Buffet
Spring
12.2018 - 03.2019
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Mastered various cooking techniques for diverse menu items, resulting in consistently delicious meals.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Prepared ingredients for menu items.
- Cooked menu items according to specified instructions.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items such as meat, poultry, and fish for frying purposes.
Drywall Installer
Self Employed
Bejaia
06.2016 - 09.2018
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Prepared work area, tools and equipment for job site.
- Finished and trimmed drywall with professional-level quality.
- Cut and hang drywall on walls and ceilings, taping and finishing joints and corners.
- Screwed metal and wooden studs into frames.
- Prepared walls for painting, texture or wall covering.
Construction Worker Assistant
Family Business
Bejaia
11.2010 - 10.2015
- Transported and organized materials and tools from trucks and storage facilities to work site locations for efficient access.
- Removed debris and waste from job sites to promote a safe working environment.
- Observed safety regulations on job sites to minimize accidents.
- Collected waste and trash from job sites for proper disposal, maintaining cleanliness and organization.
Education
Bachelor of Psychology - Psychology
UFC
Bejaia, Algeria06-2016
Bachelor - International Economic Law
University Abderahman Mira
Bejaia, Algeria06-2014
Skills
- Customer service
- Operational support
- Computer skills
- Flexibility
- Adaptability
- Teamwork
- Communication
Languages
- Berber, Native or Bilingual
- Arabic, Full Professional
- French, Professional Working
- English, Professional Working
Activities
- Reading
- Soccer
- Travel
- Music
Timeline
Agents (PSAs), Wheelchair Agents
Prospect Airport Services
06.2025 - 05.2026
Cargo Warehouse Agent
Alliance Ground International
06.2024 - 05.2025
Team Lead
Lawler Food Ltd
01.2023 - 01.2024
Assembly Worker
Wildcat
11.2020 - 03.2021
Foods and Goods Deliverer
Uber
10.2020 - 01.2023
Manager
New York Smoothie Shop and Grills
03.2019 - 03.2020
Limo Cleaner
Deluxe Limousine
02.2019 - 07.2019
Cook
Chicken Buffet
12.2018 - 03.2019
Drywall Installer
Self Employed
06.2016 - 09.2018
Construction Worker Assistant
Family Business
11.2010 - 10.2015
Bachelor of Psychology - Psychology
UFC
Bachelor - International Economic Law
University Abderahman Mira