Klever Guachichulca
Chicago
Summary
Driven to keep team members engaged, focused and dedicated to customer happiness. Experienced in collecting and reviewing customer reviews and feedback, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Experienced with guest service management, particularly in driving team performance to elevate guest satisfaction. Utilizes effective communication and leadership to streamline operations and resolve issues efficiently. Track record of enhancing service quality and maintaining welcoming atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Guest Service Department Manager
McDonald's
08.2014 - Current
- Monitors guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborates with outside departments to coordinate solutions and retain guest satisfaction
- Motivates and rewards employees to improve engagement
- Trains and certifies personnel in areas of food production, guest service and safety protocols
- Defines clear targets and objectives and communicated to other team members
- Maintains financial accuracy when handling over $1,000 in revenue each day
- Manages overstocking, restocking and inventory control procedures during the opening shift
Education
High School Diploma -
Carl Schurz
Chicago, IL 09.2004 - 07.2008
Associate of Applied Science -
St. Augustine College
Chicago, IL 05.2001 -
Skills
- Detail-driven
- Customer service expert
- Bilingual (Spanish and English)
- Multitasking proficiency
- Team management
- Exceptional communication
Certification
Food Service and Sanitation Manager
Timeline
Food Service and Sanitation Manager
11-2022
Guest Service Department Manager
McDonald's
08.2014 - Current
High School Diploma -
Carl Schurz
09.2004 - 07.2008
Associate of Applied Science -
St. Augustine College
05.2001 -
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