Klarizza Pena
Chicago
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/ Private Dining Server
The Elm
04.2024 - 12.2024
- Welcome guests
- Provide great service and attentiveness throughout guests dining experience
- Have thorough knowledge on food and beverage menu and be aware of allergens
- When working a private dining event review the event package and set up buffet station if necessary or make kitchen aware of guest count for the appetizers, entree, and dessert
- Continuously take drink orders and pick up any empty glassware or any other dishes
Server
Sushi by Bou
12.2023 - 04.2024
- Greeting guests and guiding through dining process
- Attentiveness and patience to guests
- Food safety
- Strong expertise in a variety of wines, cocktails and hard liquors
- Reset tables
Cocktail Server
Signature Lounge
10.2022 - 09.2023
- Greet incoming guests
- Take orders and enter on POS system
- Upsell cocktails
- Quickly flip tables to seat new guests
Server
S.K.Y. Restaurant
05.2022 - 10.2022
- Greet guests as they enter the restaurant
- Provided exceptional customer service by making sure I'm aware of allergies and/or celebrations
- Created dependable relationships with customers to improve the overall restaurant atmosphere
- Maintained tables clean and ready for the next course
Server Lead
Kinton Ramen
03.2021 - 05.2022
- Greet guest using Japanese phrases
- Take customers orders
- Sanitize tables after guests leave
- Complete inventory order and restock necessary supplies
- Supervise front of house staff
- Complete daily reports after service on what staff needs to work on, great points, news and notices
Server
Azul 18 Restaurant
08.2020 - 12.2020
- Greet and welcome guests
- Satisfy guest needs and orders
- Quickly answer and direct calls
- Replenish condiments and other needed supplies around restaurant
Server assistant
Odyssey Entertainment Cruises
12.2016 - 07.2018
- Assist server through out guest dining experience
- Resetting table and preparing for next course
- Accommodating guest with food allergies and provide accurate safety measures
- Memorized menu and specials to provide guidance to guest
Education
Associate of Arts - Accounting
Harold Washington College
Chicago, IL05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
CPR Certified, Basset Certified, Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Server/ Private Dining Server
The Elm
04.2024 - 12.2024
Server
Sushi by Bou
12.2023 - 04.2024
Cocktail Server
Signature Lounge
10.2022 - 09.2023
Server
S.K.Y. Restaurant
05.2022 - 10.2022
Server Lead
Kinton Ramen
03.2021 - 05.2022
Server
Azul 18 Restaurant
08.2020 - 12.2020
Server assistant
Odyssey Entertainment Cruises
12.2016 - 07.2018
Associate of Arts - Accounting
Harold Washington College
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