Kiyada Sanders
Chicago
Summary
Dynamic Front Office Supervisor at Hyatt Regency McCormick Place, skilled in staff management and issue handling. Successfully trained new employees, enhancing team performance and guest satisfaction. Recognized for exceptional multitasking and delivering personalized service, resulting in increased repeat business and positive online reviews. Committed to fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
Hyatt Regency Mccormick Place
03.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Agent
Hyatt Regency Mccormick Place
05.2019 - 03.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Door Person
Farallon Condominiums
07.2021 - 07.2022
- Kept work area clean and safe.
- Managed visitor access by verifying identification, contacting residents for approval, and maintaining accurate records of guests'' arrivals and departures.
- Contributed to increased resident satisfaction through consistent delivery of exceptional customer service in all interactions.
- Enhanced overall communication flow among staff members by relaying important messages from management or other departments as needed.
Education
No Degree - Computer Information Systems
Harold Washington College
Chicago, ILSkills
- Issue handling
- Staff management
- Multitasking proficiency
- Front desk operations
- Staff training and development
Accomplishments
Selected as a facilitator of New Hire Orientation course
Timeline
Front Office Supervisor
Hyatt Regency Mccormick Place
03.2024 - Current
Door Person
Farallon Condominiums
07.2021 - 07.2022
Front Office Agent
Hyatt Regency Mccormick Place
05.2019 - 03.2024
No Degree - Computer Information Systems
Harold Washington College
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