Kirrie Holden
Galesburg
Summary
Dynamic professional with extensive experience in customer service and human resources at Lowe's, excelling in problem-solving and time management. Proven ability to enhance employee engagement and streamline administrative processes, while fostering positive relationships with pateints, customers and colleagues. Skilled in appointment scheduling and maintaining organized files to support operational efficiency.
Overview
29
29
years of professional experience
Work History
Front Office Assistant
OSF, Inc.
Galesburg, IL
06.2006 - Current
- Assisted in managing front desk operations and greeting patients.
- Maintained a professional and welcoming environment for patients, contributing to an overall positive experience.
- Provided customer service support by addressing patient and family member questions and concerns.
- Supported administrative tasks, including filing and data entry.
Paraprofessional
Knox and Warren Co. Special Education Department
Galesburg, IL
01.2004 - 06.2006
- Supported instructional staff in implementing individualized education plans for diverse student needs.
- Assisted with classroom management, promoting positive behavior and engagement among students.
- Collaborated with special education teachers to adapt learning materials for accessibility.
- Monitored student progress and communicated observations to support tailored interventions.
Human Resources Coordinator
Lowe's, Inc.
Galesburg, IL
01.1998 - 10.2003
- Managed recruitment processes, ensuring alignment with organizational goals and compliance with policies.
- Facilitated new hire orientation programs and benefit administration, enhancing employee engagement and retention from day one
- Maintained bi-weekly schedules for up to 140 employees to ensure proper customer service throughout the day and management availability
- Worked at the Customer Service or Returns Desk as needed
Customer Service Representative
Lowe's, Inc.
Champaign, IL
10.1996 - 01.1998
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and store systems to enhance team performance.
- Managed returns and exchanges, maintaining store policies while ensuring customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - American History
Ripon College
Ripon, WI05-1994
Skills
- Listening skills
- Problem-solving skills
- Time management
- Appointment setting
- Scheduling appointments
- Administrative skills
- File organization
- Reception duties
Timeline
Front Office Assistant
OSF, Inc.
06.2006 - Current
Paraprofessional
Knox and Warren Co. Special Education Department
01.2004 - 06.2006
Human Resources Coordinator
Lowe's, Inc.
01.1998 - 10.2003
Customer Service Representative
Lowe's, Inc.
10.1996 - 01.1998
Bachelor of Science - American History
Ripon College