Kinga A. Gut
Homer Glen
Summary
Personable and dedicated individual with over 10 years of exemplary customer service experience. Articulate, enthusiastic and results-oriented. Solid team player with upbeat, positive attitude and proven skill in resolving billing issues and maintaining strong customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Personify Health
09.2023 - 11.2024
- Handled 40+ interactions daily, focusing on first call resolution and providing a positive, empathetic, and knowledge service.
- Proactively collaborated with doctor offices to resolve any claims or benefit issues.
- Assisted patients with online account-related issues and registration.
- Educated patients on claim processes and documentation requirements effectively.
- Educated patients on their benefits plan, and provided in-network alternatives.
- Utilized problem solving skills to resolve the caller's issues quickly and efficiently.
- Worked closely with other departments to ensure quality customer service delivery.
- Promoted to 'Elevated Team' within 3 months of hire date
A/R Billing Specialist
Elite Medical Transportation LLC
11.2022 - 06.2023
- Proactively collaborated with insurance providers to resolve billing discrepancies.
- Proficient in reading Explanation of Benefits letters.
- Efficiently managed Excel spreadsheets.
- Communicated with customers regarding their account inquiries and payments.
Bank Teller II
Woodforest National Bank
04.2022 - 10.2022
- Processed teller transactions with high accuracy and adherence to banking guidelines.
- Assisted customers with inquiries, online banking, and account maintenance.
- Promoted and educated customers on various banking products and services.
- Balanced cash drawer daily to ensure accuracy.
- Collaborated with team members to improve workflow efficiency.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Customer Service Representative
Duly Health and Care
04.2017 - 09.2021
- Handled 60+ interactions daily, providing efficient and empathic customer service.
- Educated patients on claims and referrals processes and provided optimal resolution options.
- Responded to voicemails and online inquiries promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Aerotek-Temp Agency
10.2016 - 04.2017
- Hired on permanent by Duly Health and Care after working 6 months.
- Job description listed above.
Education
Joliet Junior College
Joliet, IL01.2008
Skills
- Billing & Claims Resolution
- Navigating Insurance Portals
- Excel
- Experience with RxClaim
- Info Call Tracking
- Epic
- Customer Service Excellence
- Problem Solving
- Quick Adaptation
- Exceptional Phone Etiquette
- First Call Resolution
- Effective Communication
- Attention to Detail
- Patient Education
- Team Collaboration
- Call Center Operations
- Computer Proficiency
References
Available upon request
Timeline
Customer Service Advocate
Personify Health
09.2023 - 11.2024
A/R Billing Specialist
Elite Medical Transportation LLC
11.2022 - 06.2023
Bank Teller II
Woodforest National Bank
04.2022 - 10.2022
Customer Service Representative
Duly Health and Care
04.2017 - 09.2021
Customer Service Representative
Aerotek-Temp Agency
10.2016 - 04.2017
Joliet Junior College