Kinese Broomfield
Park Forest
Summary
Detail-oriented administrative and customer service professional with expertise in office coordination, compliance, and workflow optimization. Skilled in handling correspondence, managing personnel records, overseeing timekeeping activities, and maintaining confidentiality. Proven ability to monitor regulatory adherence, direct clerical operations, and enhance organizational efficiency while ensuring seamless communication across multiple departments.
Overview
7
7
years of professional experience
Work History
Claim Specialist
State Farm
Richards
03.2024 - Current
- Monitor and manage documentation to ensure compliance with company policies and federal/state regulations.
- Handle high-volume correspondence with clients and internal stakeholders to ensure timely responses and resolutions.
- Maintain confidential records related to customer policies, claims, and compliance documentation.
- Utilize company systems to track, update, and distribute notices effectively.
- Conduct detailed assessments of customer issues, escalating complex cases as necessary.
Customer Support Specialist
Mahoney Environmental Services
Joliet
09.2021 - 02.2024
- Managed and directed high-volume customer inquiries while maintaining documentation accuracy and compliance.
- Assisted in labor-related policy updates and workflow improvements.
- Monitored and enforced adherence to company and industry regulations.
- Processed purchasing requests and tracked offices supplies inventory to support daily operations.
Personal Banker
Fifth Third Bank
Glenwood
09.2017 - 09.2021
- Handled administrative functions, including documentation, record management, and compliance verification.
- Assisted in coordinating clerical tasks, ensuring efficient office workflow.
- Managed customer inquires across multiple communication channels, providing accurate information on financial products.
- Conducted audits of financial transactions and maintained regulatory compliance records.
Education
High School Diploma -
Bloom Trail High School
Chicago Heights, IL05-2014
Skills
- Office Administration & Clerical Support
- Correspondence & Records Management
- Timekeeping & Payroll Coordination
- Compliance & Regulatory Adherence
- Multi-Channel Communication (Phone, Email, Written)
- Workflow & Process Optimization
- Employee & Labor Relations Support
- Purchasing & Inventory Management
- Conflict Resolution & Problem-Solving
- Documentation & Data Accuracy
- Microsoft Office Suite & Comply 365
- Customer Service & Client Relations
Timeline
Claim Specialist
State Farm
03.2024 - Current
Customer Support Specialist
Mahoney Environmental Services
09.2021 - 02.2024
Personal Banker
Fifth Third Bank
09.2017 - 09.2021
High School Diploma -
Bloom Trail High School