Kimesha West
Chicago
Summary
Healthcare support professional with expertise in managing patient interactions and administrative functions. Demonstrated ability to collaborate effectively with teams and adapt to evolving needs, consistently achieving positive outcomes. Proficient in scheduling, patient communication, and problem-solving, focused on delivering high-quality service and ensuring patient satisfaction. Reliable and flexible contributor to team objectives and excellence in patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CVS Specialty Pharmacy
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Concierge/Receptionist
Marriott International, Inc.
11.2019 - 09.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Bridal Registry Consultant
Bed Bath & Beyond
03.2015 - 09.2019
- Collaborated with various departments to ensure timely delivery and proper inventory management of registry items.
- Promoted registry services through targeted marketing efforts such as social media campaigns, print advertisements, and special events.
- Served as a liaison between registrants and store associates, ensuring seamless communication and coordination for gift purchases, exchanges, or returns.
- Managed client files, ensuring accurate record-keeping and seamless communication between store associates, gift-givers, and recipients.
- Monitored store inventory levels to prevent out-of-stock issues for popular registry items, ensuring prompt fulfillment of gift orders.
- Conducted post-wedding follow-ups with couples to gather feedback on their experience using our services as well as any additional needs they may have.
Front-End Lead
Bed Bath and Beyond
01.2011 - 03.2015
- Supervise employees
- Handles new employee orientation and consultations
- Schedules meetings and collaborates with senior staff
- Responsible for money deposits, loans, and organizing monetary services
- Trains new employees
- Resolves customer disputes
Cashier
Bed Bath and Beyond
01.2009 - 01.2011
- Provided prompt and courteous service to customers
- Quickly and efficiently processed all purchase order requests
- Mastered phone management skills
Education
Bachelors - Psychology
Northeastern University
01.2015
Associates - General Education
Illinois State University
01.2006
Diploma - undefined
Nicholas Senn High School
01.2003
Certificate - Clinical Massage Therapy
SOMA INSTITUTE
Chicago, IL04-2023
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Medical insurance
- Office administration
- Data entry proficiency
- Conflict resolution
- System updates
Accomplishments
- Supervised team of 25+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Pharmacy Technician
Timeline
Patient Service Representative
CVS Specialty Pharmacy
10.2022 - Current
Concierge/Receptionist
Marriott International, Inc.
11.2019 - 09.2022
Bridal Registry Consultant
Bed Bath & Beyond
03.2015 - 09.2019
Front-End Lead
Bed Bath and Beyond
01.2011 - 03.2015
Cashier
Bed Bath and Beyond
01.2009 - 01.2011
Associates - General Education
Illinois State University
Diploma - undefined
Nicholas Senn High School
Bachelors - Psychology
Northeastern University
Certificate - Clinical Massage Therapy
SOMA INSTITUTE
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