
Dynamic Certified Pharmacy Technician with extensive experience at CVS Pharmacy, recognized for enhancing patient care through exceptional customer service and meticulous attention to detail. Proven ability in record keeping, task management, and training staff, while streamlining workflows to boost efficiency. Highly dependable and a quick learner, seeking to expand on healthcare career outside of the retail setting.
• Processed and filled prescriptions for patients in a small, family-oriented independent pharmacy
• Packaged medications into bubble packs for home bound seniors, residents in group homes, assisted living, and nursing homes
• Kept specially packaged medication regimes and records accurate by consulting with doctors and nurses and adjusting pill packs accordingly
• Maintained amicable, professional relationships between the pharmacy and the directors of such facilities
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Monitored and replenished all store supplies as necessary
• Processed and filled prescriptions for patients
• Trained new team members on pharmacy procedures, equipment usage, and customer service protocols.
• Implemented organizational systems to streamline workflow and improve overall pharmacy efficiency
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism
• Scheduled pharmacy support staff appropriately to ensure smooth workflow
National Pharmacy Technician Certification (PTCB)