Kimberly Young
Bridgeview
Summary
Detail-oriented manager skilled in complex problem-solving and operational management. Successfully streamlined processes, enhancing delivery efficiency and customer service, while fostering a collaborative team environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Manager/Dispatcher
Top Tier Delivery Services (Amazon DSP)
2022.09 - 2026.05
- Streamlined delivery operations, enhancing efficiency and minimizing delays in package processing.
- Led team of drivers (20+) ensuring adherence to safety protocols and operational standards.
- Implemented training programs for new staff, improving onboarding experience and retention rates.
- Analyzed performance metrics to identify areas for process improvement.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Fostered a collaborative team environment, promoting open communication and problem-solving initiatives.
- Accomplished multiple tasks within established timeframes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Delivered packages efficiently to designated locations, ensuring timely arrivals and customer satisfaction.
- Maintained accurate records of deliveries and pickups using company tracking systems.
Order Picker Operator/Warehouse Shipping Receiver
HD Supply
2021.08 - 2022.09
- Operated forklifts and pallet jacks to efficiently pick and transport orders within warehouse.
- Ensured accurate order fulfillment by verifying items against packing lists prior to shipment.
- Maintained inventory accuracy through regular cycle counting and stock replenishment processes.
- Collaborated with team members to streamline picking processes, reducing time spent on order preparation.
- Assisted in maintaining cleanliness and organization of warehouse space, promoting an effective working environment.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
LTO Operator/Inventory Specialist
Geodis Logistics
2019.06 - 2020.07
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Maintained accurate inventory records through regular cycle counts and system updates.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
Server/Line Cook
Branding Iron Restaurant
2017.09 - 2019.03
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area operations, coordinating with kitchen staff for timely food delivery.
- Trained new servers on menu knowledge, service standards, and best practices.
- Processed orders efficiently using point-of-sale systems to enhance accuracy and speed.
- Maintained cleanliness and organization of dining areas to create a welcoming atmosphere.
- Assisted in inventory management by tracking supplies and minimizing waste during shifts.
- Resolved guest complaints promptly to maintain a positive dining experience for patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Line Cook
Marisol Resturant
2016.03 - 2017.04
- Prepared high-quality dishes in accordance with restaurant standards and recipes.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations to support efficient operations.
- Monitored inventory levels and communicated needs for supplies to management.
- Implemented food safety protocols to comply with health regulations consistently.
- Streamlined prep processes, resulting in improved kitchen efficiency during service hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Associate of Business Administration - Business
Moraine Valley Community College
Palos Hills, ILNo Degree - Business Administration
Governors State University
University ParkSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Operations management
- Strategic planning
- Attention to detail
- Computer skills
- Multitasking Abilities
Accomplishments
- Supervised team of 25+ staff members.
- Professional in Microsoft Office
- Class C CDL
- DOT Certified
- Driver of the Month Award for peak season December 2023
Languages
English
Interests
- Animal Care
- Animal Care
- Participate in Basketball and Flag Football, as recreational activities to maintain physical fitness
- Cooking
- Outdoor Recreation
- Music
- Gym Workouts
- Strategy Games
- Adventure Travel
- Volunteering at local animal shelters and rescue organizations
- Creative Writing
- Swimming
- Fashion and Style
- Personal Development and Self-Improvement
Timeline
Manager/Dispatcher
Top Tier Delivery Services (Amazon DSP)
2022.09 - 2026.05
Order Picker Operator/Warehouse Shipping Receiver
HD Supply
2021.08 - 2022.09
LTO Operator/Inventory Specialist
Geodis Logistics
2019.06 - 2020.07
Server/Line Cook
Branding Iron Restaurant
2017.09 - 2019.03
Line Cook
Marisol Resturant
2016.03 - 2017.04
Associate of Business Administration - Business
Moraine Valley Community College
No Degree - Business Administration
Governors State University