Kimberly Wood
Chicago,IL
Summary
Accomplished customer service professional with over 9 years of experience. Skilled in handling customer calls, processing orders, and managing product returns. Ensured accurate documentation and timely delivery. My proactive approach and strong communication skills drive exceptional results, making me a valuable asset in any customer-focused role. Adaptable and skilled in problem solving. Ready to leverage expertise in customer service and adapt my skills as a stay at home mom and care taker to ensure customer support and satisfaction. Ready to build meaningful relationships to ensure future opportunities while keep existing customers happy.
Overview
2026
2026
years of professional experience
Work History
Caretaker
Self Employed
1997 - Current
- Stay at home mom for 3 kids.
- Care taker for elderly mother.
- Performed daily routines and activities for my mother including meal preparation, medication reminders, and hygiene assistance
Customer Service Representative
BT Office Supply
1988 - 1997
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Managed product returns and issued appropriate credits accurately and efficiently.
- Handled entering invoices into the company computer system to assure accurate and timely fund acquisition.
- Tracked current orders to confirm delivery of products to ensure customer satisfaction.
Education
High School Diploma -
Prosser High School
Chicago, IL06.1985
Skills
- Data entry
- Payment processing
- Customer satisfaction
- Call management
- Customer service
- Product knowledge
- Order processing
- Documentation
- Data collection
Timeline
Caretaker
Self Employed
1997 - Current
Customer Service Representative
BT Office Supply
1988 - 1997
High School Diploma -
Prosser High School