Kimberly Schreiber
Plainfield,IL
Summary
Dynamic pet grooming professional with proven success at Plainfield Paws, enhancing customer satisfaction through exceptional service and relationship building. Skilled in small business operations and staff management, I fostered a positive workplace culture while implementing best practices for optimal pet care. Committed to client service and maintaining a safe grooming environment.
Overview
5
5
years of professional experience
Work History
Owner/Professional Pet Stylist
Plainfield Paws
09.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired, trained, and managed a bathers dedicated to achieving best practices for optimal coat condition.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Fostered strong relationships with clients to boost retention rates, conducting feedback sessions with each groom.
- Interacted well with customers to build connections and nurture relationships.
Groomer in Training
Pet Grooming by Teena
06.2020 - 08.2020
- Bathed and dried dogs to owners specifications.
- Trimmed nails using clippers and grinders.
- Cleaned dog ears to prevent ear infections.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
Education
Completion of Hands On Grooming Certificate - Dog Grooming
The Whole Pet Grooming Academy
Portsmouth, NH09-2020
Dog Grooming Certificate Program -
Penn Foster Career School
Scranton, PA05-2020
Associate of Arts - Business
Joliet Junior College
Joliet, IL05-1998
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Client service
Timeline
Owner/Professional Pet Stylist
Plainfield Paws
09.2020 - Current
Groomer in Training
Pet Grooming by Teena
06.2020 - 08.2020
Completion of Hands On Grooming Certificate - Dog Grooming
The Whole Pet Grooming Academy
Dog Grooming Certificate Program -
Penn Foster Career School
Associate of Arts - Business
Joliet Junior College
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