Kimberly Santiago
West Chicago
Summary
Reliable individual offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in several areas and flexible with changing business needs.
Overview
13
13
years of professional experience
Work History
Cashier
Haggerty Ford
West Chicago
10.2008 - 05.2021
- Processed customer transactions efficiently at Haggerty Ford.
- Assisted customers with product inquiries and service recommendations.
- Maintained accurate cash drawer throughout shifts to ensure integrity.
- Handled customer complaints professionally and resolved issues promptly.
- Collaborated with team members to improve service delivery standards.
- Managed inventory and restocked merchandise as needed on the sales floor.
- Trained new cashiers on operational procedures and customer service guidelines.
- Utilized point-of-sale systems to streamline transaction processes effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
Education
General Studies
West Chicago Community High School
West Chicago, IL05-1985
Skills
- Equipment operation
- Lawn maintenance
- Seasonal landscaping
- Fertilizer application
- Landscape design
- Customer service
- Customer service excellence
- Credit card processing
- Payment processing
- Cash drawer balancing
References
References available upon request.
Timeline
Cashier
Haggerty Ford
10.2008 - 05.2021
General Studies
West Chicago Community High School
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