Kimberly Ricketts
Rockfalls
Summary
All around team player, always willing to lend a helping hand. Many years of customer service experience. Great work ethic, always showing up before scheduled shifts and always completing tasks before going home even if it's after scheduled time to leave.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
29
29
years of professional experience
Work History
Assembly Line Worker
Wahl Clipper Corporation
Sterling
07.2020 - Current
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Used established assembly instructions to complete jobs.
- Provided training and guidance to new employees on proper assembly techniques.
- Monitored inventory levels and informed management when additional supplies were needed.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Sales Associate
Kohls Department Store
Sterling
11.2021 - 02.2025
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Department Manager
Menards
Sterling
04.1996 - 07.2020
- Managed daily operations, ensuring efficient workflow and productivity.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Developed and implemented strategic departmental plans to achieve company targets.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Newman Central Catholic
Sterling, IL05-1992
Skills
- Providing excellent Customer service
- Training team members in various jobs
- Providing solutions to help all parties involved, anytime an issue would arise
- Completing assigned tasks given
Languages
Spanish
Limited
Personal References
-Roxanne Glazier
3403 16th Ave
Sterling,Il 61081
(815)441-2368
City of Sterling - Police Department
Family Friend
-Kalib Helms
21287 Argo Fay Route
Chadwick, Il 61014
(815) 441-0490
Wahl Clipper
Cell Leader
Timeline
Sales Associate
Kohls Department Store
11.2021 - 02.2025
Assembly Line Worker
Wahl Clipper Corporation
07.2020 - Current
Department Manager
Menards
04.1996 - 07.2020
High School Diploma -
Newman Central Catholic