Kimberly Peace
Bellwood
Summary
I am looking for a position that will allow me to expand on my customer service, technical, clerical, and managerial skills.
Ambitious, hardworking, flexible, and willing to learn new things. Communication and interpersonal skills that are needed for working with clients and co-workers. Ability to complete important deadlines efficiently and in a timely fashion. Able to adapt to a fast paced environment featuring a high volume of calls that requires quick thinking and problem solving abilities. Knowledge of different computer software, such as MS Excel, Word, Excel and Outlook. Experience with ADP payroll software like PC Payroll for Windows and PayForce. Experience with other applications used on a daily basis to track, assist, and guide me through my day-to-day duties. The other applications are V3, S3, Hippa, Auto Pay, SAP, CRM (Siebel), MR 2000, and Lync.
Overview
21
21
years of professional experience
Work History
Provider Maintenance Analyst
Central States
Rosemont
04.2015 - Current
- Analyze both medical and dental claims to ensure that all provider information is accurately updated according to claims processing guidelines.
- Pricing claims for Multiplan and Data Isight using Multiplan software for medical claims.
- Answering multiple requests from various departments regarding claim status/payments and other provider related issues.
- Research any changes or discrepancies with the provider’s W9 and/or 1099.
- Resolve medical and dental returned checks by ensuring payments are sent to the correct providers according to HIPPA guidelines.
Benefits Specialist
Central States
Rosemont
04.2015 - Current
- Answer inbound/outbound calls and emails in a professional manner.
- Work with other departments to resolve the member/provider needs.
- Adapts to constant business changes within our organization.
- Respond to all inquiries relating to Medical, Dental, Vision, Prescription Drugs, Short-Term Disability claims, and eligibility questions.
Client Service Consultant
Automatic Data Processing
Downers Grove
10.2006 - 04.2015
- Maintain a partnership with new and seasoned clients.
- Resolve complex payroll, tax, and product issues for the clients.
- Work with other departments to resolve the client’s needs.
- Answer client inbound/outbound calls and emails in a professional manner.
- Manage multiple projects in a timely fashion.
- Adapts to constant business changes within our organization.
- Conduct client meetings regarding Year End, product assistance, and/or payroll related services.
- Being a Subject Matter expert in our products and many applications we use on a daily basis.
- Mentor new associates as they adapt to the Solution Center environment.
- Use ADP Autopay to make any additions and/or modifications per the client’s request.
Universal Specialist
Hewitt Associates
Lincolnshire
09.2004 - 08.2006
- Administered Health Plans, Cobra, Pension, and 401k to a specific client team.
- Performed on each inbound call a technique of listening, probing, playback and style matching skills.
- Possessed an in-depth knowledge and understanding of clients, human resources programs, benefits, and compensation plans.
- Adapted to a fast paced environment featuring a high volume of calls, and requires quick thinking and problem solving abilities.
- Multitasked using various computer programs, typing, and speaking with the customers all at one time.
- Worked with other departments to resolve customer needs.
Education
Network Management- Certification - Windows Client-Server Systems Administration, Switching, Routing, Wireless Essentials CCNA, Introduction to Wireless LAN Administration, Command Process and Scripting
Triton College
River Grove, IL11.2025
A+ Microcomputer Technician- Certification - A+ PC Hardware and Software, A+ PC Maintenance & Repair, Project Management, Computer Systems & Business Applications
Triton College
River Grove, IL07.2023
Bachelors Degree - Technical Writing, Project Management, Management Principles, Business Operations, Psychology of Human Relations, PC Hardware and Operating Systems
DeVry University
Chicago, IL10.2003
Skills
- Project management
- Network troubleshooting
- Technical writing
- Customer service
- Claims analysis
- PC maintenance
- Communication skills
- ADP
- Client communication
- Windows administration
- Problem solving
- HR information systems
- HR experience
- Central States Applications
References
References are available on request.
Timeline
Provider Maintenance Analyst
Central States
04.2015 - Current
Benefits Specialist
Central States
04.2015 - Current
Client Service Consultant
Automatic Data Processing
10.2006 - 04.2015
Universal Specialist
Hewitt Associates
09.2004 - 08.2006
Network Management- Certification - Windows Client-Server Systems Administration, Switching, Routing, Wireless Essentials CCNA, Introduction to Wireless LAN Administration, Command Process and Scripting
Triton College
A+ Microcomputer Technician- Certification - A+ PC Hardware and Software, A+ PC Maintenance & Repair, Project Management, Computer Systems & Business Applications
Triton College
Bachelors Degree - Technical Writing, Project Management, Management Principles, Business Operations, Psychology of Human Relations, PC Hardware and Operating Systems
DeVry University