Kimberly O'Barsky
Chicago,IL
Summary
Strategic Client Success Leader with over a decade of experience driving growth and retention across healthcare, well-being, SaaS, and employee benefits sectors. I specialize in developing scalable account strategies aligning client goals with product capabilities, and building long-term trust based relationships. Known for increasing ARR, improving client satisfaction scores and turning at risk accounts into referral champions.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Virgin Pulse
12.2022 - 09.2024
- Managed $12m book of business
- Increased revenue exceeding $5 m through engagement and expansion opportunities
- Serve as product expert and advocate made up of Virgin Pulse’s largest and most strategic and global clients.
- Develop and maintain positive working relationships with multiple strategic clients and consultants.
- Consistently demonstrate Virgin Pulse’s value proposition and link to customers defined success metrics.
- Own the client life cycle from implementation to engagement strategies, expansion opportunities and contract renewals.
- Create and present client business reviews to client decision-makers and business leaders.
- Provide insightful data based recommendations.
- Work cross-functionally to provide positive customer feedback and process improvements.
- Provide sales support as needed.
- Drive variable revenue through targeted member engagement.
Senior Project Manager
Arthur J. Gallagher
09.2019 - 09.2021
- Supported Public Sector team including proposal cycle for all lines of coverage for renewal and new business.
- Documented all activity in CRM - Salesforce
- Managed RFP process from start to finish, creating financial analysis, benefits and contract comparison spreadsheets for all plans marketed.
- Created client presentations and effectively presented to decision makers and customer leadership teams.
- Fostered relationships with vendors and benefit carriers to promote positive working relationships.
- Achieved project deadlines by coordinating with team members and vendor partners to manage performance.
Senior Account Manager
Wellness IQ
07.2018 - 07.2019
- Managed $8m book of business
- Increased revenue exceeding $3 m through expansion and engagement opportunities.
- Owned client lifecycle from implementation, through adoption and renewal.
- Worked cross-functionally with internal teams and partner solutions to maintain positive relationships.
- Prepared and presented business reviews to customer decision makers and client leadership to show program utilization and offer recommendations based on data outcomes.
Client Account Executive
Bravo Wellness
09.2013 - 07.2018
- Managed $10m book of business
- Increased revenue $8.2m through expansion, engagement and cross-sell opportunities.
- Consistently exceeded my client retention goal, maintaining close to one hundred percent of clients in my tenure with the organization.
- Demonstrated Bravo’s value proposition and mission and link to goals as defined by the client.
- Responsible for the life of the client from implementation to adoption, engagement and retention of client.
- Worked cross-functionally and established positive working relationships with all teams within the organization.
- Created and delivered business reviews inclusive of clinical data and outcomes to key decision makes and client leadership teams.
- Offered recommendations based on data outcomes to achieve the mitigation of medical claims costs and contribute to the employee’s production at work.
- Contributed in creation and adoption of process and procedures by participating in various task force efforts.
Skills
- Strategic Planning
- Critical Thinking
- Executive Level Relationship Management
- Thrive in fast paced start up environment
- Problem Solving
- Active Listening
- Goals and performance
- Conflict Resolution
- Salesforce CRM
- Cross-functional collaboration
- Business presentation
- Revenue growth strategies
- Client relationship management
Timeline
Senior Account Manager
Virgin Pulse
12.2022 - 09.2024
Senior Project Manager
Arthur J. Gallagher
09.2019 - 09.2021
Senior Account Manager
Wellness IQ
07.2018 - 07.2019
Client Account Executive
Bravo Wellness
09.2013 - 07.2018
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