KIMBERLY NICKEL
Springfield
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Maintenance Clerk
Republic Services
04.2025 - Current
- Managed inventory of maintenance supplies and equipment, ensuring availability for operational needs.
- Conducted regular inspections of facilities to identify maintenance issues and prioritize repairs.
- Coordinated with vendors for timely procurement of parts and services, optimizing workflow efficiency.
- Developed and implemented preventive maintenance schedules to enhance equipment reliability.
- Analyzed maintenance logs to identify patterns and recommend process improvements for efficiency gains.
- Oversaw daily operations of maintenance tasks, prioritizing based on urgency and resource availability.
- Led initiatives to streamline repair processes, reducing downtime and improving service delivery timelines.
- Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
Manager
Home Plate Bar and G
10.2022 - 06.2025
- Food Service Background Adaptable
- Organization and Prioritization Complaint Resolution Supervisory Skills
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved problems or concerns to satisfaction of involved parties. Assisted staff by serving food and beverages or bussing tables.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Planned and coordinated special events to boost customer numbers and profits.
County Clerk
Sangamon County Circuit Court
01.2025 - 05.2025
- Managed court records and documents, ensuring accuracy and compliance with legal standards.
- Facilitated public inquiries, providing information on court procedures and services.
- Implemented electronic filing systems, improving document management and accessibility for staff.
- Trained new clerks on operational procedures, fostering team development and performance consistency.
- Provided exceptional customer service when assisting citizens with marriage licenses, property records, and other vital information requests.
- Oversaw account reconciliations for tax collection purposes, minimizing discrepancies between County revenue targets.
Bar Manager
Butler Reception Hall
01.2022 - 12.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created detailed reports on weekly and monthly revenues and expenses. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved problems or concerns to satisfaction of involved parties.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Restaurant Manager
Luminary Kitchen
01.2011 - 10.2021
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created detailed reports on weekly and monthly revenues and expenses. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved problems or concerns to satisfaction of involved parties.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Office Assistant
Department of Agriculture
04.2015 - 12.2015
- Dispersed incoming mail to correct recipients throughout office. Performed data entry tasks into various computer systems accurately and efficiently.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained business records by updating customer information.
Education
Associate's degree - Criminal Justice
Lincoln Land Community College
Springfield, ILHigh School Diploma - undefined
Lockport Township High School
Lockport, IL01.2004
Skills
- Assisted in staff development initiatives to enhance team skills and performance Supported performance management processes to foster employee growth Contributed to workforce management efforts to optimize staffing and resource allocation Promoted good sportsmanship among team members to cultivate a positive work environment Engaged customers effectively to improve satisfaction and loyalty
- Oversaw staff management operations to enhance team performance
- Maintenance scheduling
Timeline
Maintenance Clerk
Republic Services
04.2025 - Current
County Clerk
Sangamon County Circuit Court
01.2025 - 05.2025
Manager
Home Plate Bar and G
10.2022 - 06.2025
Bar Manager
Butler Reception Hall
01.2022 - 12.2022
Office Assistant
Department of Agriculture
04.2015 - 12.2015
Restaurant Manager
Luminary Kitchen
01.2011 - 10.2021
Associate's degree - Criminal Justice
Lincoln Land Community College
High School Diploma - undefined
Lockport Township High School