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Health System Specialist - Integrity And Compliance Officer

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Associate Principal Engineer

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Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team.

A proven track record at HCSC, excelling in complaint handling and customer service excellence. Recognized for enhancing customer satisfaction through effective problem-solving and active learning. Adept at training staff and analyzing feedback to drive continuous improvement, fostering a collaborative team environment.

Pproven track record of enhancing customer satisfaction and resolving complex issues efficiently. Adept at identifying customer needs and providing tailored solutions to ensure high levels of customer retention. Demonstrated strong communication and problem-solving skills in fast-paced environments.

Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Track record of fostering strong customer relationships and maintaining high standards of service.

Professional with strong background in customer relations and problem-solving. Adept at fostering teamwork and driving results in high-pressure environments. Skilled in communication, conflict resolution, and adaptable to evolving challenges. Known for reliability and results-driven approach, ensuring customer satisfaction and team success.

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare/insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Results-driven implementation and client consulting professional with 18+ years in the health insurance industry, specializing in enterprise client implementations, project management, and operational delivery. Proven ability to lead complex implementations, partner with cross-functional teams, mitigate risk, and serve as a trusted advisor to ASO and Public Sector clients. Known for strong leadership presence, client advocacy, and execution excellence.

Results-driven Senior IT Reporting Analyst at HCSC with expertise in data visualization and automation strategies. Successfully developed impactful Tableau reports and streamlined workflows, enhancing organizational efficiency. Proven ability to analyze trends and improve customer experiences, while effectively managing project timelines and collaborating with cross-functional teams.

Accomplished educational leader with two decades of experience at Ben Davis High School, focusing on student and staff planning, and professional development.
Proven ability to mentor staff and enhance student performance through effective strategies. Proficient in engaging stakeholders to implement impactful educational initiatives for all students.

Experienced and highly skilled trades professional with a strong background in welding, mechanical maintenance, crane operations, and Powered Industrial Vehicle (PIV) operations. Proven track record in welding supervision and project management, leading teams to complete complex projects safely, on time, and to the highest quality standards. Adept at troubleshooting, equipment repair, and implementing efficient work processes to maximize productivity. Committed to safety, precision, and continuous improvement in all aspects of operations.

Forklift operator with 6+ years of experience in warehouse operations, specializing in efficient material handling and inventory management. Proven track record of maintaining high accuracy and attention to detail in fast-paced environments. Committed to enhancing operational efficiency and safety standards.

Healthcare professional with comprehensive experience in medical record abstraction for patient education, hospital wide staffing and patient placement challenges.
Trained in patient scheduling, experience in educating and treating patients with heart failure to include dietary and activity requirements.
Collaborative team player with focus on reliable performance and adaptability to dynamic healthcare environments.

Dynamic professional with extensive experience at Health Care Service Corporation, excelling in business analysis and team collaboration. Proven track record in mentoring, project completion and ensuring regulatory compliance. Adept at requirements gathering and analysis, driving project success while fostering a culture of continuous improvement and professional growth.


  Results Driven Senior Salesforce Developer with 9+ years of experience in designing, developing, and optimizing scalable Salesforce Solutions.
  Strong Salesforce development experience with configurations and customization. Experienced in Agile Methodologies, collaborating with cross- functional teams.
  Experience in Administration, Configuration and programming with Salesforce platform customizing using Apex classes, Controllers, Visual Force Pages, Triggers, Web Services.
  Extensive experience in designing Validation Rules, Custom Objects, Workflows, Pick Lists, Record Types, Process builder, Tabs, Reports, Dashboards, and Email templates.
  Hands on experience in writing queries of SOQL and SOSL in Apex Classes and Triggers. Around 5 years of experience in Aura Lightning framework.
  Expertise in building dynamic, reusable and high performance LWC applications integrated with Salesforce data.
  Excellent in Administrative skills like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
  Experience in implementing security and sharing rules at object, field, & record level for users and created various profiles, configured permissions based on the org hierarchy.
  Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com to read, extract, and load data from comma separated values (CSV) files.
  Salesforce API experience (invoking external API s using REST in salesforce)
  Experience working with Salesforce1 mobile application development and customizations.
  Excellent analytical, de-bugging skills and documentation skills. Experienced working as a release manager for Production Deployments.
  Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
  Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Always Excited to begin new challenge with successful team.


Kimberly Murphy

Summary

Overview

Work History

Sr Project Delivery Specialist

Intake and Demand Consultant

Project Delivery Specialist

Lead Group Benefit Specialist

Education

Bachelor of Arts - Business Communications

Skills

Certification

Timeline

Sr Project Delivery Specialist

Intake and Demand Consultant

Project Delivery Specialist

Lead Group Benefit Specialist

Bachelor of Arts - Business Communications

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