Kimberly Mitchell
Homewood
Summary
Experienced in customer service and pharmacy operations, with over 12 years of expertise in efficiently managing prescription processing and inventory control. Maintains the highest standards in healthcare services through various day-to-day activities. Authorized to work in the US for any employer. Dedicated to delivering exceptional results and contributing to team success.
Overview
17
17
years of professional experience
Work History
Customer Service Pharmacy Technician
CVS Health
04.2019 - Current
- Engage collaboratively with colleagues to achieve solutions in demanding situations
- Maintained accuracy while coordinating over 350 patient insurance claims every week.
- Reduce data errors by using proper workflow and verification procedures
- Initiate and process prior authorizations to ensure patients receives medication on time.
Pharmacy Technician
MedScript Pharmacy
04.2016 - 04.2019
- Teamed with leadership and employees to pinpoint and address SOP compliance issues.
- Oversaw regulatory investigations and audits to address compliance challenges.
- Trained staff members on software used to input patient and prescriber data.
- Managed accounts receivable and maintained organized Excel spreadsheets detailing amounts owed by patients.
Pharmacy Technician
Walmart
12.2011 - 04.2016
- Prepared precise labels and filled prescriptions for pharmacist review.
- Utilized pharmacy's software to retrieve prescription details, covering patient and prescriber information.
- Investigated dosage discrepancies and addressed critical drug interaction concerns to prioritize patient safety.
Sales Associate
JCPenney
01.2008 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Technical Management
DeVry University
Tinley Park, IL08.2019
Associate of Science - Pre-Pharmacy
Prairie State College
Chicago, IL05.2015
Skills
- Medicare
- Management
- Microsoft Excel
- Problem solving
- Word
- Data integrity
- Quality assurance
- EMR
- Medicaid
- Hipaa
- Clinical Trials
- Leadership Experience
- Outlook
- Epic
- Billing
- Excel
- Retail sales
- Training
- Microsoft word
- Customer Service Skills
- Sales
- Scheduling
- Logistics (2 years)
Timeline
Customer Service Pharmacy Technician
CVS Health
04.2019 - Current
Pharmacy Technician
MedScript Pharmacy
04.2016 - 04.2019
Pharmacy Technician
Walmart
12.2011 - 04.2016
Sales Associate
JCPenney
01.2008 - 07.2010
Associate of Science - Pre-Pharmacy
Prairie State College
Bachelor of Science - Technical Management
DeVry University
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