Kimberly Mingo
mundelein
Summary
Results-driven operations leader with a proven record of advancement within Right At School, progressing from Educator to Program Manager, Senior Program Manager, and Area Manager in less than four years. Experienced in leading multi-site childcare, enrichment, before-school, after-school, and summer camp operations across four Illinois school districts. Proven success developing leaders, strengthening district partnerships, driving enrollment growth, improving program quality, managing labor and enrollment performance, and delivering strong operational results. Trusted by senior leadership to provide operational support across multiple markets, manage complex staffing challenges, and execute high-priority organizational initiatives.
Overview
5
5
years of professional experience
Work History
Area Manager
RIGHT AT SCHOOL
11.2024 - Current
- Provide strategic leadership and operational oversight for a portfolio of 16 school-based programs across four Illinois school districts, leading multi-site operations, team development, district partnerships, compliance, enrollment growth, and financial performance.
- Lead hiring, onboarding, coaching, performance management, and professional development for Program Managers and Educators.
- Mentor Area Managers, Program Managers, and emerging leaders, strengthening leadership capacity across multiple markets.
- Trusted to provide leadership continuity across multiple markets during staffing shortages, leaves of absence, leadership transitions, and operational challenges.
- Developed and launched a weekly leadership forum focused on collaboration, accountability, problem-solving, and operational consistency.
- Accountable for program health and operational performance through strategic oversight of enrollment, labor expenses, customer satisfaction, compliance, and quality outcomes.
- Drive program performance through strategic management of labor utilization, enrollment growth, staffing efficiency, and operational resources.
- Analyze enrollment trends, labor utilization, attendance patterns, and program performance metrics to support financial goals and sustainable growth.
- Partner with Program Managers to develop staffing plans that balance exceptional customer experiences with labor and budget expectations.
- Monitor profitability through labor planning, enrollment management, staffing optimization, and operational efficiency initiatives.
- Build strong relationships with principals, district administrators, transportation departments, and community stakeholders.
- Expanded Des Plaines Summer Camp enrollment from 5 campers to more than 50 campers through enhanced programming, family engagement, and operational improvements.
- Lead operational planning and execution for district-wide initiatives, seasonal programming, and special projects.
- Direct oversight of transportation coordination, field trips, summer camp operations, enrollment management, staffing plans, and safety compliance.
- Successfully manage complex staffing challenges while maintaining program quality, compliance, and customer experience standards.
Senior Program Manager
RIGHT AT SCHOOL
04.2024 - 11.2024
- Provided leadership and operational support across multiple school-based programs.
- Supported staffing strategy, compliance, onboarding, and operational consistency across multiple sites.
- Partnered with Area Managers to implement organizational initiatives and district priorities.
- Assisted with leadership development and coaching of Program Managers and Educators.
- Strengthened school and district partnerships through proactive communication and relationship building.
- Served as a key resource for problem-solving, family engagement, and operational support.
Program Manager
RIGHT AT SCHOOL
IL
01.2023 - 04.2024
- Managed daily operations of before-school, after-school, and enrichment programs.
- Supervised staffing, scheduling, enrollment, and family communications.
- Maintained licensing compliance, safety standards, and program quality expectations.
- Built positive partnerships with students, families, school administrators, and district stakeholders.
- Supported staff development through coaching, mentoring, and performance feedback.
- Consistently delivered positive operational results and strong customer experiences.
Educator
RIGHT AT SCHOOL
07.2021 - 01.2023
- Provided direct supervision and engagement for students in before-school and after-school programs.
- Led enrichment activities, recreation, homework support, and social-emotional learning opportunities.
- Built strong relationships with students, families, and school staff.
- Maintained a safe, inclusive, and engaging environment.
- Demonstrated leadership potential through initiative, reliability, and strong family engagement.
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Accomplishments
- Promoted three times in less than four years: Educator → Program Manager → Senior Program Manager → Area Manager
- Oversee a portfolio of 16 school-based programs across four Illinois school districts
- Expanded Des Plaines Summer Camp enrollment from 5 campers to more than 50 campers
- Successfully balanced enrollment growth, labor management, program quality, and customer satisfaction across a diverse portfolio of programs
- Trusted to provide leadership continuity across multiple markets during staffing shortages, leadership transitions, leaves of absence, and other critical operational needs
- Developed and launched a weekly leadership forum that strengthened communication, accountability, collaboration, and operational consistency among leaders
- Mentor Program Managers, Area Managers, and emerging leaders throughout the organization
- Established strong district partnerships resulting in improved communication, collaboration, and program support
LEADERSHIP EXPERTISE
- Operations Management: Multi-Site Operations; Program Quality & Compliance; Summer Camp Operations; Transportation Logistics; Field Trip Management
- People Leadership: Leadership Development; Coaching & Mentoring; Performance Management; Staffing Strategy; Talent Development
- Business Performance: Enrollment Management; Labor Management; Program Profitability; Customer Experience; Operational Excellence
- Partnership Development: District Partnerships; School Partnerships; Family Engagement; Community Relations; Cross-Functional Collaboration
CAREER PROGRESSION
- Educator → Program Manager → Senior Program Manager → Area Manager
- Promoted three times in less than four years based on exceptional performance, leadership effectiveness, operational excellence, and increasing organizational responsibility.
PROFESSIONAL DEVELOPMENT
- Leadership Development
- Staff Coaching & Performance Management
- Childcare Licensing & Compliance
- Active Supervision & Safety Practices
- Customer Experience Leadership
- Operational Excellence & Continuous Improvement
Timeline
Area Manager
RIGHT AT SCHOOL
11.2024 - Current
Senior Program Manager
RIGHT AT SCHOOL
04.2024 - 11.2024
Program Manager
RIGHT AT SCHOOL
01.2023 - 04.2024
Educator
RIGHT AT SCHOOL
07.2021 - 01.2023