Kimberly Lewis-Pugh
Matteson
Summary
Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously with a high degree of accuracy. Experienced Registration Representative proficient in handling high volumes of patients in fast-paced hospital settings. Possessing excellent communication skills and advanced understanding of admissions, scheduling, and financial policies acquired over 18 years of related experience. Known for accuracy in data entry and diligence in documentation.
Overview
15
15
years of professional experience
Work History
Central Scheduling Specialist
Ingalls Hospital
07.2024 - Current
- Transcribes new referrals received via phone and fax into Epic.
- Schedules patients for new and follow-up appointments.
- Strengthened relationships with healthcare providers through consistent follow-ups and accurate information updates.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Verifies insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Registration Representative
R1RCM
02.2022 - 06.2024
- Utilized Medi-Tech, One Source, Cerner, and Epic to document patient insurance and medical data.
- Ensured accurate entry of patient information for billing.
- Ensures patient privacy by strictly following data security protocols for electronic health records.
- Verify and complete patient information for registration paperwork.
- Addressed patient inquiries about registration procedures and required documentation.
Centra Scheduler
DuPage Medical Center
10.2019 - 01.2022
- Scheduled patient appointments and maintained appointment records.
- Verified insurance coverage to ensure accurate billing.
- Handled incoming calls with professionalism and efficiency.
- Entered patient demographic data into practice management system.
- Handled scheduling for referrals and ensured completion of prior authorizations.
Central Scheduler
Metro South Hospital
01.2010 - 09.2019
- Communicated information to patients regarding requirements for appointments and test preparation.
- Scheduled patients for tests ,and surgery procedure's.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Certificate - Phlebotomy
Midwestern Career College
Blue Island, IL06.2016
Certificate - Pharmacy Technician
Northwestern Business College
Bridgeview, IL06.2015
Diploma - General Studies
Englewood Technical Preparatory Academy
Chicago, IL06.1998
Skills
- Patient contact
- Documentation skills
- Experience with Epic , MediTech, Intercom Plus, MicoSoft Word, Excel , Cerner EMR and ADMs
- Administrative Functions
- Insurance Billing
- Patient Registration
- Schedule Coordination
- Appointment Scheduling
- Transcribing Orders
Timeline
Central Scheduling Specialist
Ingalls Hospital
07.2024 - Current
Registration Representative
R1RCM
02.2022 - 06.2024
Centra Scheduler
DuPage Medical Center
10.2019 - 01.2022
Central Scheduler
Metro South Hospital
01.2010 - 09.2019
Certificate - Pharmacy Technician
Northwestern Business College
Diploma - General Studies
Englewood Technical Preparatory Academy
Certificate - Phlebotomy
Midwestern Career College
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