Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Ladd

Herrin

Summary

Dynamic customer service professional with proven expertise at CIRCLE Y of YOAKUM, excelling in conflict resolution and customer relationship management. Recognized for exceeding service goals and enhancing client satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional support while maintaining a calm demeanor in high-pressure situations.

Overview

21
21
years of professional experience

Work History

Customer Service Representative/Quality Control Inspector

CIRCLE Y of YOAKUM
Yoakum
09.2020 - 03.2025
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • creative solutions to problems.

Police Officer

Energy Police Department
Energy
07.2012 - 08.2021
  • Maintained proficiency in use of firearms through regular training exercises.
  • Utilized law enforcement databases to gather information on suspects and criminal activities.
  • Transported prisoners to jails or other detention facilities as required.
  • Assisted other law enforcement agencies during emergencies when requested.
  • Patrolled assigned areas in patrol car to observe for criminal activity.
  • Conducted traffic stops and issued citations for violations of motor vehicle laws.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Attended court hearings related to cases under investigation.
  • Testified in court regarding arrests and investigations, presenting evidence clearly.
  • Interviewed victims, witnesses and suspects in order to collect information about crimes.
  • Searched individuals suspected of carrying weapons or contraband items.
  • Enforced traffic laws, issuing citations for violations to ensure public safety.
  • gatherings, ensuring order and safety.
  • Wrote detailed arrest and accident reports.
  • Maintained updated knowledge through continuing education and advanced training.

Sales/Assistant Manager

Mckinney's Western Store
Marion
04.2004 - 08.2020
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Coordinated with vendors to ensure timely delivery of goods.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
  • Ensured proper storage conditions for all items in the warehouse.
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Participated in physical inventory counts to keep information accurate and current.
  • Organized regular cycle counts to identify any potential issues early on.
  • Negotiated with vendors to secure best pricing and terms for inventory purchases.
  • Analyzed inventory trends to forecast future needs and prevent overstock.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Traced missing material and shipments through vendor and customer communications.
  • Managed inventory levels to ensure optimal stock at all times.
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.

Education

Bachelor of Arts - Psychology

Ft. Hays State University
Hays, KS
12-2020

Skills

  • Problem solving
  • Customer relationship management
  • Billing inquiries
  • Data entry
  • Inventory management
  • Conflict resolution
  • Communications skills
  • Time management
  • Quality assurance
  • Multitasking and organization
  • Strong teamwork
  • Inbound and outbound calling
  • Shipping and receiving
  • Email management
  • Calm demeanor
  • Customer relations

Timeline

Customer Service Representative/Quality Control Inspector

CIRCLE Y of YOAKUM
09.2020 - 03.2025

Police Officer

Energy Police Department
07.2012 - 08.2021

Sales/Assistant Manager

Mckinney's Western Store
04.2004 - 08.2020

Bachelor of Arts - Psychology

Ft. Hays State University

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Kimberly Ladd