Summary
Overview
Work History
Skills
Timeline
Generic

KIMBERLY HUBBARD

Lockport,IL

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Manager, Franchise Performance

SUBWAY®Restaurants
09.2023 - Current
  • Oversee 112 Franchise locations and $1m in sales.
  • Conducted regular site visits to assess operational compliance and provide feedback on areas for improvement.
  • Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
  • Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
  • Enhanced franchisee performance by providing comprehensive training and support in various business operations.
  • Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
  • Provided ongoing coaching and motivation to franchisees and management by remaining in contact through restaurant visits.
  • Analyzed data and developed actionable recommendations to drive growth.

Regional Manager

Retail Food Group - Gloria Jeans
08.2022 - 09.2023
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Strengthened collaborative efforts by building and deepening partnerships with industry leaders, resulting in mutual profitability and strategic advantages.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Established and maintained operational standards 27 locations throughout the Midwest and Eastern parts of the US.
  • Established and maintained operational standards, leading to improved efficiency and brand consistency.
  • Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and reoccurring store visits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations with Franchisee.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Conducted training sessions for franchise partners and staff on promotions, leading to increased sales productivity and higher volume.

District Manager

Caseys General Store Western Suburb Chicago, IL
09.2021 - 08.2022
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database through Salesforce.
  • Supervise 10 locations to enforce high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.

Area Manager

Philz Coffee Chicago, IL and Washington D.C.
12.2019 - 06.2022
  • Provide leadership to team members and responsible for the financial health of 10 stores in Chicago and Washington D.C metro area.
  • Expedited cost savings on products and services, reduced total cost of sales by 20% by sourcing new vendors.
  • Fostered store leaders on operational excellence, assisted in mitigating P/L, inventory management, labor management, by identified and leveraged trends in the area, which lead to an increased EBITDA of 15% at the store level and 8% at the area level.
  • Recruited, interviewed and source individually talent. Execute performance evaluations with store leaders, hold accountability to store performance, and create buy-in with new process while engaging all store team members.
  • Metro area, with estimated annual sales of $12 M, achieved 3% increase in profitability in 7 months.
  • Responsible for 50 + unit level managers along with 200+ employee.
  • Initiated new ideas by partnering with Philz Digital Team (Mobile) and home office to launch Uber Eats, and launch curbside, streamlined product distribution from Roasting Plant.

District Manager

Starbucks Coffee Company Chicago, IL
09.2013 - 12.2019
  • Developed over 20 extraordinary Store Managers, created customer experience, and stimulated growth across 12 company operated stores.
  • Conducted insights within a multi-unit portfolio of stores by planning strategies, consistent with implementation best practices.
  • Created diversity within teams, conducted market analysis, formalized communities, and customer loyalty.
  • Directed 12 company operated locations with estimated sales of $26 M; while implementing regional initiatives through training, coaching, and conducting operational excellence.
  • Delivered consecutive in store YOY growth, achieved positive comp sales of 8% YOY, increased customer visits of 5% YOY, controllable contribution comp 30%, and a total contribution comp of 52% quarterly.
  • Oversaw store manager development by regularly conducting performance assessments, providing feedback, participated in recruitment, and developed and mentored new employees.
  • Have built strong relationships within and outside of district to broaden my scope and influence others to meet operational excellence.
  • Plan and lead a team of 12 store managers, 60 shift supervisors, and 300 baristas within my district (Greater Chicagoland Area) and influenced others on operational excellence while delivering legendary customer and employee experiences.

District Manager

Starbucks Coffee Company - Licensed Stores Chicago, IL
05.2003 - 09.2013
  • Formed a consultative approach supporting, Licensed Store team members, leveraged Starbucks best practices and customer first oriented approach, and influenced growth across assigned licensed stores.
  • Influenced performance and provided licensing partners coachable feedback, improving both customer experience and store capabilities.
  • Lead a district portfolio of 23 locations including retail, grocery, hospitality, and gaming Achieved financial, operational, and customer service goals producing incremental YOY growth.
  • Top performer in region with a 9% increase in sales, 9.9% product revenue increase, a 13.7% increase in coffee sales, resulting in $120K YTD in additional revenue an 77.3% participation rate through portfolio.
  • Chaired as a corporate account business partner for one of the largest retailers in the region.
  • Led peer group on initiatives to align corporate priorities, drive business results Improved YTD sales by 3% and product revenue by 5.4%, resulting in $58K in new revenue.

Skills

  • Client-oriented approach
  • Creative solution developer
  • Product quality evaluation
  • Driven individual
  • Team Builder
  • Guiding and supporting teams
  • Integrity
  • Health and Safety Regulations
  • Control of Expenses
  • Informed decision-making

Timeline

Manager, Franchise Performance

SUBWAY®Restaurants
09.2023 - Current

Regional Manager

Retail Food Group - Gloria Jeans
08.2022 - 09.2023

District Manager

Caseys General Store Western Suburb Chicago, IL
09.2021 - 08.2022

Area Manager

Philz Coffee Chicago, IL and Washington D.C.
12.2019 - 06.2022

District Manager

Starbucks Coffee Company Chicago, IL
09.2013 - 12.2019

District Manager

Starbucks Coffee Company - Licensed Stores Chicago, IL
05.2003 - 09.2013

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KIMBERLY HUBBARD