Kimberly Herold

Hired by the CEO, President, and VP of Sales, I was one of the first Sales Managers ever brought in from outside Impact Networking, LLC, at a time when most Sales Managers were homegrown from Account Executives. The previous Sales Manager was in the role for 13 years, was promoted to General Manager, and recommended bringing me in to run the Loop sales team to accelerate growth. I was advanced because of my 13 years of experience and expertise in running start-ups, large organizations, and overall challenges, while exceeding revenue goals. Our team focused on long-term managed services with a focus on IT, cybersecurity, digital transformation, marketing, and print for small and mid-market enterprise organizations. We crafted strategic solutions that aligned with long-term business goals, taking the burden off internal teams to manage it themselves. We exhibited a proactive approach to market penetration and new business acquisition.

• Winning Team: Developed and led a high-performing team of up to eight Sales Development Representatives and Account Executives, fostering a collaborative environment and helping to grow Impact by 400% over my tenure.
• Consistent Guidance & Mentorship: In my tenure as a Sales Manager, three Account Executives on my team achieved 'Rookie of the Year' through guidance, clear direction, and mentorship.
• Strategic Sales Cycles: Ability to navigate both a long sales process with Managed Services, which was around 6 to 12 months, with several stakeholders on each side. And the hardware side for print, which had a short sales cycle of less than a month.
• Exceeded Sales Quota: Generated up to $228,000 of monthly recurring revenue for Managed Services, which equates to a total of $13.68 million in revenue through strategic client partnerships.
• Named Partner in 2 Years: Partnership status within two years through demonstrated leadership and sales expertise of 20 partners out of 900 employees.

Recruited by the CEO to focus solely on the net new business sales team. Responsible for recruiting, hiring, training, and developing a team of eight brand-new, non-existent sales team members in the Chicago Loop office, which is one of the most competitive in the country. We leveraged my deep industry knowledge and a consultative approach to ensure our partnerships were built on trust, innovation, and measurable results. Our focus was on Managed IT and Print Services within small and medium-sized businesses in the Chicagoland area.

• Top Manager Award: Recognized as the 2014 Aruba Sales Trip Winner for our team, leading the company in annual sales.
• Sales Management Consistency: In 2.5 years, I had 2 team members achieve "Rookie of the Year" in both 2013 and 2014.
• Pipeline Growth: Increased sales by 200% in the Chicagoland region, which was extremely untouched compared to suburban locations.

Elevated to cross-functional leadership and oversaw day-to-day business operations of the Sales, Administration, Service, and Warehouse departments within the corporate and branch offices of 50 employees. Promoted to an officer of the company with fiduciary responsibilities, which included 401(k) trustee, cash flow management, and check signing.

• Sales Partnerships & Recession Growth: Orchestrated and awarded contracts with net new logos from the largest organizations in our region during an economic downturn with TTL Engineering Services, Inc., TolTest Inc., Tenneco, Plastipak Packaging Inc., Campbell's Soup Supply Company, Hylant, Toledo Public Schools, and Cleveland Public Schools.
• Negotiated Partner and Lease Contracts: Worked with the manufacturers, Sharp Electronics Corporation, Panasonic, Infodynamics, MaxxVault, and OCM, and leasing partners, Leaf Capital Finance, GE Capital, PNC, and CIT, to secure a stable foundation for profitability after the reorganization of Ohio Business Machines in 2003.
• Revenue Growth & Sales Performance: Increased sales revenue by 320% over the seven years as Vice President, and promoted several team members to the Million Dollar Club.
• Best in the Nation: Led the sales team to become the number one Panasonic MFP dealer in the country in 2007, the only MFP dealer rewarded with a trip to the 2008 Beijing Olympics.
• National Recognition: Achieved 'Elite Dealer' status from Office Dealer Magazine for 2007, 2008, and 2012. Recognition that only 1% of all dealers in the nation receive.
• Elite Sales Excellence: Awarded the Hyakuman Kai award from 2009 to 2012, which recognizes a select group of Sharp dealers who have achieved exceptional sales performance. It signifies top-tier success in selling Sharp's business products, technical expertise, and a commitment to customer satisfaction, which often translates to being an "Elite" dealer.

Promoted by the CEO to develop and manage department heads in the Toledo office, including the Selling Manager, Warehouse Manager, Service Manager, and Human Resources. Enhanced client trust and confidence while revamping the operation to promote contact and follow-up. Responsible for interviewing, hiring, training, and supervising all sales representatives. Managed day-to-day sales activities while creating a positive culture throughout the company. Conducted weekly sales meetings to refine skills.

• Year-Over-Year Growth: MFP sales grew 30% from the previous year and predecessor in the role.
• Profitability Increase: Generated a 21% increase in profitability in one year, allowing for company expansion, including a branch office in Cleveland that opened in November 2005.
• Sales Leadership & Culture: Built and mentored a high-performing team through an intern-to-hire pipeline, while fostering a results-driven sales culture with strong coaching, clear expectations, and consistent revenue overachievement.

Responsible for a team of sales representatives in Ohio and Michigan for a start-up after post-bankruptcy. Facilitated company expansion of territory coverage, while increasing sales, and maintaining a high level of customer service within my own personal sales territory simultaneously. Recruited and motivated new sales representatives as they transitioned from training to their first year in their own territories. All while working within a company with a shoestring budget to grow the company, adversity was an everyday hurdle while still driving net new business and client satisfaction.

• Management Promotion: Advancement by the owner to manage a team of four sales representatives, while exceeding my own territory goals monthly.
• Sales Consistency: "Sales Leader of the Year" in 2004, the second year in a row under the new company.

Moved to Toledo with the owner after post-bankruptcy, when the OBM entity of Cleveland and Akron was sold to the direct manufacturer, Minolta. Helped restart the company with fewer than 6 employees in the Toledo office, with little to no customer base. Was not only responsible for selling, but was also responsible for making sure enough revenue came in to make payroll.

• Post-bankruptcy Turnaround: Transformed an almost nonexistent sales office and personally sold nearly $1 million in sales in up-and-down-the-street business the first year.
• Net New Prospecting: Averaged 100 outside sales cold calls, and 4 copier and office solutions product demonstrations per week.
• Sales Excellence: Attained 'Sales Leader of the Year' for the first time in 2003 in the new company.

I drove copier and office solutions sales within a 450-person company in an untouched market in Ohio, including Solon, Chardon, Middlefield, and Chagrin Falls. I did so well that in six months my territory was transitioned to an intensely competitive market in downtown Cleveland, Public Square, which was mostly law firms, insurance companies, and a financial district territory, covering only blocks. I rapidly excelled in sales during a time shortly after September 11th and the downfall of the economy within this pressure-cooker environment, earning Rookie of the Year recognition. During that time, the company filed for Chapter 11, and I was still selling for almost a year after the Chapter 11 bankruptcy, which taught me how to sell in extremely difficult situations.

• Accelerated Success: Achieved a sales quota of $55,000 in the first month on the job.
• Top Sales Performer: Maintained a sales average in the top 10% out of 40 sales representatives for my first year in copier and office solution sales.
• Sales Excellence: Rookie of the Year recognition status achieved by surpassing sales targets in Cleveland's competitive market, while securing key enterprise accounts.
• Client Development: Consistent revenue growth is delivered through a solution-based selling approach that cultivates deep relationships with financial sector decision-makers, positioning office technology as strategic business enablers rather than commodities.