Kimberly Hernández De Jesus
STREATOR
Summary
Versatile and bilingual professional with a proven track record of delivering high-quality work and enhancing patient and customer satisfaction at OSF Saint Elizabeth’s Medical Center. Known for excellent communication and teamwork skills, with proven expertise in maintaining high cleanliness standards, fostering collaboration, and streamlining operations. Recognized for strong multitasking abilities, a friendly demeanor, and a positive attitude, consistently contributing to operational efficiency and exceptional service delivery. Dedicated to continuous learning and professional growth to drive innovation and excellence.
Overview
4
4
years of professional experience
Work History
EVS Technician
OSF Saint Elizabeth’s Medical Center
02.2024 - 10.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Warehouse Associate
Kohls Distribution Center
08.2023 - 12.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Waitress
Country Cupboard
12.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Certificate - Certified Nursing Assistant
Illinois Valley Community Center
Ottawa, IL05.2024
Diploma -
Streator Township Highschool
Streator05.2023
Skills
- Patient experience
- Bilingual in Spanish and English
- Patient room cleaning
- Strong multitasking
- Handling complaints
- Cleanliness
- Bilingual writing
- Safety awareness
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Accomplishment
- Sunflower Award Nominee – Honored for exceptional dedication, compassion, and excellence in patient care and service at OSF Saint Elizabeth’s Medical Center.
Timeline
EVS Technician
OSF Saint Elizabeth’s Medical Center
02.2024 - 10.2024
Warehouse Associate
Kohls Distribution Center
08.2023 - 12.2023
Waitress
Country Cupboard
12.2020 - 12.2021
Certificate - Certified Nursing Assistant
Illinois Valley Community Center
Diploma -
Streator Township Highschool
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