Kimberly Graham
Morton
Summary
Proactive Small Business Owner and Office Manager with extensive experience in sales coordination and customer service management. Skilled in business marketing, operations management, and client relationship development. Known for improving processes, increasing sales revenue, and maintaining high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Small Business Owner
IndyVidual
01.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Sales Coordinator
Styles Studios Fitness
09.2018 - 05.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Office Manager
Immediadent Urgent Dental Care
08.2017 - 08.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Supported human resources initiatives by assisting in recruitment, onboarding, training, and employee evaluations.
Sales Agent
TMS Health, a Xerox
03.2012 - 05.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Leasing Manager
The Smith Group
01.2009 - 06.2011
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
Education
High School Diploma -
Madison Heights
Anderson, IN06.1997
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
- Business growth and retention
- Staff hiring
- New business launch
- Employee Development
- Human resources administration
- Customer Service Management
Timeline
Small Business Owner
IndyVidual
01.2021 - Current
Sales Coordinator
Styles Studios Fitness
09.2018 - 05.2019
Office Manager
Immediadent Urgent Dental Care
08.2017 - 08.2018
Sales Agent
TMS Health, a Xerox
03.2012 - 05.2017
Leasing Manager
The Smith Group
01.2009 - 06.2011
High School Diploma -
Madison Heights
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