Kimberly Good
Chicago,IL
Summary
Hospitality professional with background in delivering exceptional customer experiences in a multitude of industry environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Reliable individual trained in hospitality POS areas and flexible with ever-changing business needs. Passionate about kindness, travel, entertainment, and leading a well-balanced healthy lifestyle.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Graduate by Hilton Bloomington
06.2022 - 07.2025
- Checked guests in and out efficiently and accurately, managed 60 to 140 reservations daily, and handled payments in a timely manner.
- Developed strong relationships with guests, anticipated their needs, and provided personalized recommendations for the most fitting local attractions, dining options and amenities during their stay.
- Participated in team meetings and lead cross-departmental collaborations to continually enhance guest experience and optimize communication in the workplace.
- Conducted research and analysis on employee feedback and reviews, identifying areas of improvement and recommending strategies to enhance satisfaction rate and lower employee turnover rate significantly.
Head Bartender
Kilroy's On Kirkwood
04.2023 - 12.2024
- Created a vibrant and unique experience for customers by delivering exceptional customer service and engaging in entertaining conversation, resulting in increased customer satisfaction and repeat business.
- Participated in advanced training and workshops to educate staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Efficiently managed a high volume of drink and food orders, using multitasking skills to prioritize tasks, ensure timely service, and minimize wait times for an average of 500 or more patrons per shift
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Event Management Intern
Indiana University
08.2023 - 02.2024
- Orchestrated and managed a variety of events, demonstrated strong organizational and logistical skills to successfully host events ranging from 5 to 1500 attendees.
- Effectively communicated with the university's top leaders, vendors, and other major stakeholders to ensure smooth collaboration and continually exceed expectations.
- Demonstrated a keen eye for detail in all aspects of event planning and conducted new office organization initiatives to provide flawless execution from our team.
Education
Bachelor of Science - Global Tourism, Hospitality, And Event Management
Indiana University, Bloomington
Bloomington, IN05-2023
Indiana State Cosmetology License -
Knox Beauty College
Knox, IN08-2020
Skills
- Excellent Communication & Relationship Building Skills
- Leadership Experience
- Exceptional Organizational & Multitasking Skills
- Motivating in the Workplace
- Innovative Thinking
- Technology Proficient
Timeline
Event Management Intern
Indiana University
08.2023 - 02.2024
Head Bartender
Kilroy's On Kirkwood
04.2023 - 12.2024
Guest Service Representative
Graduate by Hilton Bloomington
06.2022 - 07.2025
Bachelor of Science - Global Tourism, Hospitality, And Event Management
Indiana University, Bloomington
Indiana State Cosmetology License -
Knox Beauty College
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