Kimberly Dockery
Aurora
Summary
Adept at crisis management and motivational interviewing, I
advocate for cultural sensitivity training at the State of Illinois-Department of Human Services, and believes that it significantly enhances staff competencies. My expertise in case documentation and relationship building, coupled with a proven track record in improving client well-being, underscores my commitment to impactful human services.
Human Services Professional with strong expertise in case management, client support, and community resources. Demonstrates reliable focus on team collaboration and achieving results, with adaptability to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Recognized for effective communication and empathetic support.
Overview
31
31
years of professional experience
Work History
Human Services Caseworker
State of Illinois-Department of Human Services
09.2014 - Current
- Delivered cultural sensitivity training for staff members to foster an inclusive environment for diverse clientele.
- Advocated for policy changes at local and state levels that directly impacted the well-being of vulnerable populations served.
- Acted as mandatory reporter of abuse.
- Documented client progress and activities in accordance with agency policies and procedures.
- Educated clients and families on mental health, wellness and recovery topics.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
- Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
- Provided crisis intervention services, deescalating situations and connecting clients to appropriate resources.
- Participated in ongoing professional development opportunities to stay current with best practices and emerging trends within the human services field.
- Reduced case processing time with diligent paperwork completion and timely submission of required documents.
Courier
Federal Express
09.1996 - 02.2024
- Managed delivery route for optimal use of time and fuel.
- Communicated with dispatch and customers for accurate delivery information.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Obtained signatures for delivery documents and packages.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
Mental Health Technician III
State of Illinois-Department of Human Services
08.2010 - 09.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Charted on each patient daily.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Provided therapeutic activities to assist with patient development.
- Treated clients and families with respect and dignity.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Organized recreational activities to assist in patient recovery.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Supported patients in daily activities, promoting independence and skill-building.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Casino Cage Supervisor
Harrah's Casino
05.1994 - 09.1996
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
- Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
- Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
- Assisted in the recruitment and selection process of new cage employees, ensuring that only highly skilled and trustworthy individuals were added to the team.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
Education
No Degree - Criminal Justice
University of Memphis
Memphis, TNSkills
- Self-care techniques
- Homelessness support
- Human trafficking awareness
- Motivational interviewing
- Housing assistance
- Referral networking
- Client assessment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
Accomplishments
- Supervised team of 20
staff members.
Timeline
Human Services Caseworker
State of Illinois-Department of Human Services
09.2014 - Current
Mental Health Technician III
State of Illinois-Department of Human Services
08.2010 - 09.2014
Courier
Federal Express
09.1996 - 02.2024
Casino Cage Supervisor
Harrah's Casino
05.1994 - 09.1996
No Degree - Criminal Justice
University of Memphis
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