Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Decker

Rock Island

Summary

Dynamic and detail-oriented professional with a proven track record at Trinity Hospital, excelling in patient care and collaboration. Recognized for exceptional communication and critical thinking skills, effectively managing diverse patient needs while fostering teamwork. Committed to enhancing operational efficiency and delivering outstanding customer service in fast-paced environments.

Overview

31
31
years of professional experience

Work History

MOA

Renal Care Associates
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Receptionist

Franklin Pediatrics
10.2023 - 10.2024
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Scheduled appointments and maintained calendar for office personnel.
  • Assisted with administrative tasks, including data entry and filing documents.
  • Responded to inquiries promptly, providing accurate information to clients and visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Pharmacy Technician

Divvy Dose Pharmacy
02.2022 - 07.2023
  • Processed prescriptions accurately and efficiently using pharmacy management software.
  • Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety protocols.
  • Managed inventory levels, conducted regular stock assessments, and coordinated reordering of pharmaceuticals.
  • Provided exceptional customer service by addressing inquiries and resolving issues related to medications.

Medical Screener

Octapharma Plasma Center
08.2021 - 02.2022
  • Conducted thorough health screenings for prospective donors to ensure eligibility and safety compliance.
  • Evaluated donor medical histories, identifying potential risks and ensuring adherence to safety protocols.
  • Educated donors on procedures, contributing to an informed and positive donation experience.
  • Collaborated with medical staff to streamline screening processes, enhancing operational efficiency.

Customer Service Representative

MidAmerican Energy
07.2020 - 07.2021
  • Resolved customer inquiries efficiently, enhancing satisfaction through effective communication.
  • Managed order processing and tracking, ensuring accuracy and timely delivery of products.
  • Trained new team members on company policies and customer service best practices.
  • Implemented feedback systems to improve service quality and address customer needs promptly.

Registered Nurse

Trinity Hospital
03.1995 - 07.2015
  • Administered medications and monitored patient responses to ensure optimal recovery outcomes.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Educated patients and families on post-operative care, enhancing understanding and compliance.
  • Implemented evidence-based practices to improve patient safety and reduce infection rates.
  • Mentored junior nurses, fostering professional development and enhancing team performance.
  • Streamlined patient admission processes, improving workflow efficiency within the surgical unit.
  • Conducted thorough assessments, ensuring accurate documentation of patient conditions and treatments.
  • Led quality improvement initiatives aimed at enhancing overall patient satisfaction scores.
  • Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
  • Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
  • Managed caseload of 8-9 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Educated patients on self-care techniques such as wound management, medication administration, and lifestyle modifications to promote long-term wellness.
  • Provided inpatient care to diverse population of adult medical and surgical patients.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Administered blood products and monitored vital signs to address immediate concerns.
  • Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
  • Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.
  • Participated in staff meetings, educational opportunities, and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Monitored patients before, during and after surgical operations to evaluate patient care.
  • Administered IV medications, monitoring and documenting patient responses to address complications.

Education

Associate Degree in Nursing - Nursing

Black Hawk College
Moline, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening

Timeline

MOA

Renal Care Associates
01.2024 - Current

Receptionist

Franklin Pediatrics
10.2023 - 10.2024

Pharmacy Technician

Divvy Dose Pharmacy
02.2022 - 07.2023

Medical Screener

Octapharma Plasma Center
08.2021 - 02.2022

Customer Service Representative

MidAmerican Energy
07.2020 - 07.2021

Registered Nurse

Trinity Hospital
03.1995 - 07.2015

Associate Degree in Nursing - Nursing

Black Hawk College

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Kimberly Decker