Kimberly A. Conley
Godfrey
Summary
Logistics professional skilled in optimizing workflows and managing compliance across operations. Proven ability to analyze data, mitigate risks, and develop effective training programs that elevate team capabilities. Dedicated to ensuring high standards of quality and customer satisfaction in all logistics processes.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Amazon
04.2022 - 02.2026
- Executed flow operations to maintain operational efficiency.
- Coordinated workflow across paths to ensure seamless flow operations.
- Monitored SLA compliance to identify and mitigate potential operational risks.
- Managed time effectively to meet all deadlines and facilitate smooth workflows.
- Communicated with site regarding flow operations and software requirements.
- Applied critical thinking to analyze problems, evaluate solutions, and make informed decisions.
Learning Coordinator L4
Amazon
12.2020 - 04.2022
- Oversee Learning Trainers daily task
- Audit PIT/TDR trainer files
- Monitored and documented change announcements to enhance team awareness and communication.
- Assisted Operations by attending SPPR and SPQR meetings.
- Reviewed daily dashboard for compliance with operational standards.
- Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
- Conduct weekly onboarding of new hires
- Conducted daily audits and EOS washes to ensure compliance with operational standards.
- Teach ambassador classes for their quality training of new hires weekly
- Support given to all of Inbound Operational Managers and Area Mgrs
- Grant all DSM5 associates permissions to perform duties in the building
- Collaborated with management to design targeted training programs that addressed specific performance improvement needs.
- Evaluated training effectiveness through assessments, feedback, and continuous improvement initiatives.
Picker/Packer Fullfilling Customer Orders
Amazon
07.2019 - 12.2020
- Trained new hires on efficient picking techniques to ensure high standards
- Trained new hires on packing procedures to ensure customer satisfaction
- Ensured quality standards in fulfilling customer orders
- Met customer demands while maintaining productivity, quality, and safety standards
Slam Operator
Amazon
07.2019 - 12.2020
- Trained Amazon Associates on slam operating procedures, enhancing team readiness for daily operations
- Quality checked customer orders in smart pac, smalls, and med/large, ensuring accuracy before transitioning to OB dock
- Resolved product damages efficiently, maintaining workflow continuity before end of shift
Social Distance Coordinator L3
Amazon
07.2019 - 12.2020
- Led team of 21 associates to enforce social distancing protocols
- Monitored adherence to CDC guidelines for mask compliance and social distancing among team and STL8 associates
- Conducted nightly audits to verify building compliance with social distancing measures
Launch Ambassador
Amazon
03.2020 - 03.2020
- Conducted training sessions for small packers during product launch
- Assisted account managers in packaging department throughout product launch
- Engaged customers through product demonstrations and promotional events.
- Developed relationships with local businesses to enhance brand visibility.
- Coordinated community outreach programs to promote Amazon services.
Transfer - Out Process Guide
Amazon
06.2018 - 07.2019
- Was placed in lead Trans-Out Process role for training
- Responsible for loading trucks with pallet jack
- Learned how to problem solve and make quick decisions to satisfy customer needs
- Quickly palletize all INDY shipments to meet the deadline nightly
Picker
Amazon
06.2018 - 07.2019
- Maintained high productivity, quality, and safety standards to meet customer demand
- Guided associate to enhance pick rate through support and training
Education
Bachelor of Fine Arts - Graphic Design
International Academy of Design and Technology
01-2015
Associate of Science Degree - Medical Coding and Billing
Phoenix online
01-2009
Diploma - Interactive Multimedia Design
Sanford Brown College Hazelwood
01-2000
Skills
- Logistics coordination
- Supply chain management
- Inventory control
- Workflow optimization
- Compliance monitoring
- Data analysis
- Staff training
- Client relations
Affiliations
- Appeals Committee
- Associate Activities Committee
Additional Work Experience
- Work from home Independent Contractor 2016-2018
- Answering incoming calls from customers
- Provided excellent customer service
- Helped customers resolve issues
- Generated positive leads
- Melaleuca/Wellness Consultant 2009-2018
- Provided customers with consultations about products
- Helped customers sign up to become preferred customers of mine
- Home Care Aide 2006-2013
- Assisted client in home care such as cooking, cleaning, grocery shopping and taking care of bills
- Transported client to doctors’ appointments
Community Service & Volunteer Work
Tidalwaves, Tsunami and St. Louis Spirit Asst., Swim Coach, 2009, 2015, Coach 12 and unders on proper stroke technique, Attend swim meets observing the swimmer while they perform what was learned
Timeline
Logistics Coordinator
Amazon
04.2022 - 02.2026
Learning Coordinator L4
Amazon
12.2020 - 04.2022
Launch Ambassador
Amazon
03.2020 - 03.2020
Picker/Packer Fullfilling Customer Orders
Amazon
07.2019 - 12.2020
Slam Operator
Amazon
07.2019 - 12.2020
Social Distance Coordinator L3
Amazon
07.2019 - 12.2020
Transfer - Out Process Guide
Amazon
06.2018 - 07.2019
Picker
Amazon
06.2018 - 07.2019
Bachelor of Fine Arts - Graphic Design
International Academy of Design and Technology
Associate of Science Degree - Medical Coding and Billing
Phoenix online
Diploma - Interactive Multimedia Design
Sanford Brown College Hazelwood