Kimberly Brown
Rock Island,IL
Summary
Surveillance Shift Supervisor with strong expertise in monitoring activities, incident reporting, and ensuring adherence to security protocols. Proven ability to lead teams, adapt to changing situations, and maintain high standards in fast-paced environment. Skilled in using surveillance technology, analyzing data, and coordinating with law enforcement. Known for reliability, effective communication, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Surveillance Shift Supervisor
Bally's Hotel Casino
04.2023 - Current
- Supervised surveillance team to ensure compliance with gaming regulations and security protocols.
- Trained new staff on equipment usage, operational procedures, and emergency response protocols.
- Collaborated with law enforcement during investigations, providing evidence and support as needed.
- Managed conflict resolution among team members, fostering a positive work environment that encouraged collaboration and high productivity levels.
Receptionist
Royal Neighbors of America
05.2020 - 10.2020
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Maintained organized filing system for client records, improving retrieval efficiency.
- Assisted in training new staff on reception protocols and customer service standards.
Education
High School Diploma -
United Township High School
East Moline, ILSkills
- Manages training documentation
- Ensures compliance with policies
- Incident documentation and dissemination
- Implements security protocols
- Supervise daily activities via employee log analysis
- Strong communication with management and HR
- Fosters teamwork culture
Timeline
Surveillance Shift Supervisor
Bally's Hotel Casino
04.2023 - Current
Receptionist
Royal Neighbors of America
05.2020 - 10.2020
High School Diploma -
United Township High School