Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jonathan Schriver

McHenry,IL

Summary

Dynamic and results-driven professional with extensive experience at McDonalds and at Olive Garden, Excelling in guest relations and team collaboration. Proven ability to enhance service quality through effective problem-solving and attention to detail. Committed to maintaining high standards of cleanliness and safety while ensuring timely food delivery in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Busser, Server, To Go Specialists and Bread Baker

Olive Garden Restaurant
06.2024 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness of work area and equipment throughout shifts.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

McDonalds Shift Manger

Bear Family Restaurants
04.2018 - 06.2024
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained new team members on processes and operational procedures.
  • Managed shift schedules, optimizing workforce alignment with demand.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Analyzed customer feedback to identify areas for service improvement and develop action plans.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

No Degree - Food Service And General Education

College of Lake County
Grayslake, IL

Food Service And Hospitality

McHenry County College
Crystal Lake, IL

High School Diploma -

Grant Community High School
Fox Lake, IL
05-2019

Skills

  • Time management
  • Attention to detail
  • Clear communication
  • Guest relations
  • Equipment operation
  • Inventory management
  • Safe food handling
  • Positive attitude
  • Reliability and punctuality
  • Regulatory compliance
  • Restaurant industry expertise
  • Flexible schedule
  • Timely food delivery
  • Quality control
  • Quality assurance
  • Working under pressure
  • Customer service excellence
  • Cleaning procedures

Accomplishments

I have received recognition for guest excellence from Olive Garden

Certification

Illinois servsafe certification

Timeline

Busser, Server, To Go Specialists and Bread Baker

Olive Garden Restaurant
06.2024 - Current

McDonalds Shift Manger

Bear Family Restaurants
04.2018 - 06.2024

No Degree - Food Service And General Education

College of Lake County

Food Service And Hospitality

McHenry County College

High School Diploma -

Grant Community High School

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Jonathan Schriver