Kimberley Dart
Farmington
Summary
Dependable professional with a strong background in personal care assistance and customer service. Known for effective communication and meticulous record-keeping, contributing to improved client satisfaction and health outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Help at Home
Canton
11.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
Delivery Driver
Central Illinois Agency on Aging
Peoria
07.2023 - 11.2024
- Delivered meals to elderly clients who are unable to cook for themselves, so they may stay in their homes longer.
- I filled out the necessary paperwork so I could complete my job daily.
Clerk
Marathon oil
Farmington
11.2021 - 02.2023
- Handled customer inquiries and provided information about services offered.
- Managed inventory levels and coordinated stock replenishment activities.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
Customer Service Representative
HGS
Peoria
01.2019 - 07.2020
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Massage Therapy - Massage Therapy
Midwest Technical Institute
IL05-2011
High School Diploma -
Farmington Central High School
Farmington, IL05-2007
Skills
- Personal care assistance
- Health monitoring
- Medication management
- Client advocacy
- Dependable and responsible
- Customer communication
- Record keeping
- Time management
- Problem solving
- Emotional support
- Conflict resolution
- Respectful and compassionate
- Multitasking and organization
Certification
- DCFS Certified
Timeline
Caregiver
Help at Home
11.2023 - Current
Delivery Driver
Central Illinois Agency on Aging
07.2023 - 11.2024
Clerk
Marathon oil
11.2021 - 02.2023
Customer Service Representative
HGS
01.2019 - 07.2020
Massage Therapy - Massage Therapy
Midwest Technical Institute
High School Diploma -
Farmington Central High School
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