Kim Clauson
Aurora
Summary
Dynamic insurance professional with extensive experience as an Independent Insurance Adjuster and Property Claims Supervisor. Proven expertise in claims management and policy analysis, leading teams to enhance performance and ensure accurate settlements. Skilled in Xactimate estimates and fostering strong communication with insurance carriers and policyholders to resolve complex claims efficiently. Known for strong leadership, advanced technical knowledge, and the ability to manage high-volume CAT operations while maintaining exceptional customer service standards.
Overview
2026
2026
years of professional experience
Work History
Independent Insurance Adjuster
Self-employed
1998 - Current
- Manage large caseloads, prioritizing tasks to ensure timely completion, and accurate settlement of claims.
- Complete detailed inspections and prepare thorough estimates using Xactimate and industry-standard tools.
- Deliver accurate coverage decisions based on thorough policy reviews and state regulations.
- Collaborate with engineers, mitigation vendors, contractors, and legal professionals on complex cases.
- Maintain clear communication with policyholders and carriers throughout the claims lifecycle.
Property Claims Supervisor
CNA National Catastrophe Center
1995 - 1998
- Supervised a team of over 30 independent adjusters during major catastrophe deployments.
- Supervised operations of property claims processing, ensuring adherence to company policies.
- Trained and mentored team members on best practices in claims management and customer service.
- Developed training materials for new hires, streamlining onboarding and enhancing team performance.
- Performed full QA file reviews, ensuring accuracy, documentation completeness, coverage clarity, and reserve appropriateness.
- Provided daily leadership, coaching, and technical support to adjusters with varying experience levels.
- Assisted in resolving escalated claims, complex coverage questions, and policyholder concerns.
Education
Bachelor of Science - Business Administration/Marketing
University of Illinois
Champaign/Urbana, ILSkills
- Claims management
- Policy analysis
- Loss assessment
- Coverage determination
- Xactimate estimates
- Team supervision
- Quality assurance reviews
Timeline
Independent Insurance Adjuster
Self-employed
1998 - Current
Property Claims Supervisor
CNA National Catastrophe Center
1995 - 1998
Bachelor of Science - Business Administration/Marketing
University of Illinois