Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kilmeshia Whitney

Rockford

Summary

Seasoned Security Guard Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in surveillance techniques, emergency response coordination, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and safety compliance in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Guard Supervisor

Allied Universal
Rockford
06.2024 - Current
  • Supervised security staff to ensure compliance with safety protocols.
  • Conducted regular training sessions for new security personnel.
  • Monitored surveillance systems to detect suspicious activities.
  • Developed and enforced security policies and procedures for operations.
  • Coordinated emergency response drills to prepare staff for incidents.
  • Collaborated with local law enforcement on safety initiatives.
  • Managed incident reports and maintained accurate logs of activities.
  • Communicated effectively with clients regarding security concerns and needs.
  • Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.
  • Performed regular inspections of premises including parking lots, entrances and exits, equipment rooms and other sensitive areas for signs of tampering or unauthorized activity.
  • Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
  • Monitored staff performance, evaluated employee performance, identified training needs and provided corrective action when necessary.
  • Ensured that all personnel adhere to company policies regarding uniforms, appearance standards and protocol during their shifts.
  • Investigated complaints from customers, employees or vendors concerning security breaches or suspicious behavior.
  • Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
  • Identified discrepancies between actual inventory counts versus those reported by accounting department personnel.
  • Collaborated with other departments within the organization to ensure that safety measures are in place and followed consistently.
  • Developed risk management plans for special events and ensured proper staffing levels were maintained at all times.
  • Dispatched officers according to calls received from alarm companies or other sources reporting suspicious activity.
  • Coordinated emergency response drills in order to identify areas needing improvement in order to maintain a safe work environment.
  • Provided guidance to subordinates on resolving complex issues related to security operations.
  • Analyzed data related to crime trends in order to identify high-risk locations requiring additional protection.
  • Participated in meetings with upper management in order to discuss security-related topics such as budgeting concerns or upcoming projects.
  • Implemented strategies to improve overall security operations such as updating access control systems and responding to alarms.
  • Assisted in developing new methods for increasing efficiency, accuracy and effectiveness of all security operations.
  • Provided security team leadership and contributed to on-call duties.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Supervised property entrances and exits and monitored employee safety.
  • Evaluated performance of security staff and provided constructive feedback.
  • Performed regular risk assessments to identify vulnerabilities and recommend improvements.
  • Mentored employees in handling issues with customers, tenants and other individuals.
  • Recorded required data for incident reports and files.

Customer Service Representative

Automated Health Systems
Schaumburg
07.2022 - 11.2024
  • Assisted clients with inquiries and provided product information daily.
  • Managed customer accounts and updated information in the system.
  • Provided product information and guidance to enhance customer satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Maintained accurate records of customer interactions for future reference.
  • Trained new staff on company policies and customer service protocols.
  • Utilized CRM software to track customer requests and resolutions efficiently.
  • Ensured compliance with company standards in all customer interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Updated databases with new and modified customer data.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Third party dail out

Mental Health Technician

Streamwood Behavioral Health System
Streamwood
11.2021 - 03.2024
  • Monitored patient behavior and reported changes to healthcare team.
  • Assisted with daily living activities for individuals with mental health challenges.
  • Implemented therapeutic interventions under the direction of licensed professionals.
  • Documented patient progress and maintained accurate medical records.
  • Facilitated group therapy sessions to promote communication and support among patients.
  • Ensured a safe environment by managing potential hazards and observing safety protocols.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Provided emotional support and crisis intervention to patients in distress.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Provided excellent service to patients through personable communication.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Supervised visitors entering the facility according to established security protocols.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Supported clients in developing daily living skills such as budgeting money or time management.

Education

High school diploma -

Larkin High School
Elgin, IL
05.2006

Skills

  • Surveillance monitoring
  • Security policy development
  • Risk management
  • Emergency response coordination
  • Incident report management
  • Staff training and development
  • Customer relationship management
  • Effective communication
  • Team leadership
  • Problem solving
  • Attention to detail
  • Compliance enforcement
  • Performance evaluation

Certification

  • Driver's License
  • First Aid Certification
  • PERC Card
  • AED Certification
  • CPR Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Security Guard Supervisor

Allied Universal
06.2024 - Current

Customer Service Representative

Automated Health Systems
07.2022 - 11.2024

Mental Health Technician

Streamwood Behavioral Health System
11.2021 - 03.2024

High school diploma -

Larkin High School

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Kilmeshia Whitney