Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kierra Brown

Lansing

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Entry Specialist

JP Morgan Chase
07.2023 - 02.2024
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

Office Manager

HR Block
11.2022 - 04.2023


  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Processed confidential tax form information with care and precision
  • Reported to senior management on organizational performance and progress toward goals.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service Representative

Wintrust Financial Corp
01.2020 - 05.2022
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering .customer functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Data Entry Specialist

Riverside Insights
08.2019 - 12.2019
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Processed confidential information with care and precision
  • Coded and processed applications into required electronic formats.
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.

Customer Service Representative

Verizon Wireless
04.2017 - 02.2019
  • Answered 75-140 daily phone calls to resolve customer issues efficiently
  • Tracked customer service cases and updated service software with customer information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Processed Credit Checks
  • Routinely prepared and evaluated KPI reports to identify problems and areas for improvement.

Beauty Team Member

Target
04.2015 - 09.2018
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Developed professional relationships with customers and created a positive impression of the business.
  • Increased sales revenue by effectively upselling complementary products and services.
  • Used plan-o-gram instructions to organize and maintain displays.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Communicated with clients to inform and promote cosmetics and discuss pricing.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Managed efficient cash register operations.
  • Operated POS system to handle sales, returns and exchanges.

Education

BBA - Business Management

DeVry University
Downers Grove, IL
05.2025

High School Diploma -

Dundee Crown High School
Carpentersville, IL
05.2015

Skills

  • Set Organizational Policies
  • Manage Budgets
  • Policy and Procedure Modification
  • Workflow Planning
  • Financial Management
  • Customer Relations
  • Control of Expenses
  • Team Bonding
  • Database Administration
  • Banking Operations
  • Sorting and Labeling
  • Credit and Collections

Certification

  • CM - Certified Manager Certification

Timeline

Data Entry Specialist

JP Morgan Chase
07.2023 - 02.2024

Office Manager

HR Block
11.2022 - 04.2023

Customer Service Representative

Wintrust Financial Corp
01.2020 - 05.2022

Data Entry Specialist

Riverside Insights
08.2019 - 12.2019

Customer Service Representative

Verizon Wireless
04.2017 - 02.2019

Beauty Team Member

Target
04.2015 - 09.2018

BBA - Business Management

DeVry University

High School Diploma -

Dundee Crown High School

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