Kiayla Coakley
Bloomington
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
CarMax
Bloomington
02.2025 - Current
- Engaged customers by providing timely and accurate information about products and services.
- Managed order processing and ensured efficient handling of customer requests.
- Collaborated with team members to enhance the overall customer experience.
- Utilized problem-solving skills to address customer concerns and inquiries effectively.
- Maintained accurate records of customer interactions and transactions for follow-up.
- Answered incoming customer inquiries regarding product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Billing Specialist
Medsource LLC
Bloomington
05.2023 - 10.2024
- Received Billing Documents, Generated Reports, And Prepared Detailed Information On Billing Activity
- Maintained The Accounts Receivable Database Through Swanview Or MedSoruce Cloud, Monitored The Status Of Accounts And Balances, Indentified Inconstistences
- Contacted Customers Regarding Outstanding Debts And Deadlines Via Email, And Provided Them With Support
- Performed Monthly Billing
- Uploaded Documents Through Multiple Insurance Portals, Ex: UHC, UHSS, UMR When Insurance Needed Additional Information To Pay A Claim
- Performed Write Offs On Eligible Claims
- Collected And Updated Patient(s) Accounts With Active Insurance
- Faxed, And Mailed Certain Documents That Were Needed By Different Insurances Companies
- Processed and reviewed invoices for accuracy and compliance with company policies.
- Maintained accurate records of customer billing inquiries and follow-ups.
Business Development Manager/Recruiter
Bloomington Normal Automall
Bloomington
08.2021 - 09.2022
- The Business Development Manager Over The Internet Department, Using CRM Software.
- Made 100-150 Calls Daily (Through CRM)
- Set Goals And Milestones For Myself And My Employees
- Set Appointments (Through CRM)
- 70-100 Appts/Month
- Built Relationships With Customers To Sell Over The Phone
- Follow Up With Customers Via Email, Text, Phone
- Answer Phone Calls
- Hire And Interview New Candidates
- Offered Strong Customer Service Skills, Kept Customers Satisfied And Increased Store Sales
Customer Service Manager
Walmart
Springfield
01.2018 - 04.2021
- Managed Cashiers On The Front End
- Provided Exceptional Customer Service To Customers
- Answered Phone Calls
- Money Center (Cash Handling, Checks, Money Orders)
- Reduced Complaints
Crew Member
Sonic Drive In
Springfield
01.2017 - 01.2018
- Trained New Employees
- Took Orders At The Drive Through
- Cleaned And Organized Throughout My Shift
- Collected Money
- Provided Friendly Customer Service
Cast Member/Trainer
Chuck E. Cheese
Springfield
10.2015 - 01.2017
- Interacted With Guest And Children To Ensure A Wonderful Experience
- Recieved Food Orders
- Prep And Cooked Orders Received
- Cleaned And Organized On Down Time
- Trained New Employees
Skills
- Customer service
- Computer skills
- Microsoft excel
- Communication skills
- Time management
- Typing
- Microsoft word
- Supervising experience
- Leadership
- Management Experience
- Documentation review
- Billing
- Insurance Verification
- Insurance
Timeline
Customer Service Specialist
CarMax
02.2025 - Current
Billing Specialist
Medsource LLC
05.2023 - 10.2024
Business Development Manager/Recruiter
Bloomington Normal Automall
08.2021 - 09.2022
Customer Service Manager
Walmart
01.2018 - 04.2021
Crew Member
Sonic Drive In
01.2017 - 01.2018
Cast Member/Trainer
Chuck E. Cheese
10.2015 - 01.2017