Kiarixxa Bonilla-Cruz
Chicago
Summary
Dedicated Program Manager with a proven track record of building high-performing teams and delivering exceptional service. Experienced in leading aftercare programs for children aged 6-13, including children with special needs. Skilled at managing staff, fostering relationships with school stakeholders, and driving program success. Adept at problem-solving, multitasking, and maintaining a safe, engaging environment for students. Backed by 4 years of customer service experience, demonstrating strong interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Program Support Specialist
Aspira Inc Of Illinois
08.2024 - Current
- Maintain accurate records of both youth and employee payroll, ensuring timely and accurate processing in accordance with company policies and deadlines.
- Ensure all files are complete, correctly entered, and up-to-date within the system, ensuring smooth data flow and compliance with organizational standards.
- Collect and organize important documents (e.g., instructor paperwork, time sheets) from instructors on a weekly basis, ensuring that all required paperwork is submitted and stored for future reference.
- Maintain a structured filing system to track all payroll and employee-related documents, ensuring easy retrieval and compliance with data management practices.
SYEP Instructor
Aspira Inc Of Illinois
06.2024 - 08.2024
- Completing necessary paperwork, submitting reports on student progress, and adhering to program guidelines.
- Coordinating with local businesses, community organizations, and program staff to arrange job shadowing opportunities, guest speakers, and field trips.
- Leading interactive sessions, delivering presentations, facilitating discussions, and providing hands-on learning experiences to engage students
- responsible for planning, delivering, and overseeing educational or skill-building activities for young participants during the summer months
Program Manager
Right At School
01.2022 - 08.2024
- Lead the daily operations of an aftercare program for 60 children, including those with special needs, ensuring a safe, inclusive environment
- Supervise and develop a team of 6 employees, providing guidance, support, and performance feedback
- Foster collaboration with school principals and staff to align instructional goals and support student growth
- Manage program logistics, maintain safety protocols, and ensure compliance with organizational standards
- Represent Right At School at community events, enhancing visibility and engagement within the local community
Summer Camp Art Instructor
Aspira Inc Of Illinois
06.2023 - 08.2023
- Developed lesson plans surrounding various types of art, history and culture.
- Prepared and gathered materials for detailed lesson plans.
- Planned and executed activities to promote skill and talent development.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
Sales Associate / Customer Service Representative
T.J. Maxx
06.2018 - 12.2022
- Provided top-tier customer service, enhancing customer satisfaction and building brand loyalty
- Resolved product-related issues quickly and effectively, ensuring positive shopping experiences
- Handled point-of-sale transactions, answered customer inquiries, and promoted T.J
- Maxx credit card applications
- Maintained store presentation and organization, contributing to a positive shopping environment
Office Assistant
University of Chicago Hospital
08.2019 - 10.2019
- Streamlined office operations by managing records, scanning documents, and organizing files
- Provided administrative support, including message delivery, scheduling, and supporting virtual patient meetings
- Created marketing materials, including postcards and video content, to improve patient engagement
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06.2018
Skills
- Program & Project Management
- Leadership & Team Development
- Relationship Building
- Documentation & Reporting
- Problem-Solving & Conflict Resolution
- Special Needs Support
- Customer Service & Sales
- Organization & Time Management
- Soft Skills
Languages
Spanish
Elementary
Timeline
Program Support Specialist
Aspira Inc Of Illinois
08.2024 - Current
SYEP Instructor
Aspira Inc Of Illinois
06.2024 - 08.2024
Summer Camp Art Instructor
Aspira Inc Of Illinois
06.2023 - 08.2023
Program Manager
Right At School
01.2022 - 08.2024
Office Assistant
University of Chicago Hospital
08.2019 - 10.2019
Sales Associate / Customer Service Representative
T.J. Maxx
06.2018 - 12.2022
High School Diploma -
Kelvyn Park High School
Similar Profiles
Adamary RivasAdamary Rivas
Counselor at Aspira of New York InCounselor at Aspira of New York In
EDEN CAMPBELLEDEN CAMPBELL
Administrator/ General Manager at Aspira Empire Crossing Retirement LivingAdministrator/ General Manager at Aspira Empire Crossing Retirement Living
Abigail VillanuevaAbigail Villanueva
Receptionist at Aspira Bearbrook Retirement LivingReceptionist at Aspira Bearbrook Retirement Living