Kiari Jenkins
Chicago
Summary
Detail-oriented administrative professional with an Associate of Applied Science in Business Management and extensive experience in client support and front desk operations. Expertise in client registration, appointment scheduling, high-volume phone management, and payment processing. Proven ability to maintain organized records and deliver exceptional customer service in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Guest Service Associate / Licensed Esthetician
European Wax Center
11.2025 - 07.2026
- Greeted clients and created a welcoming, professional experience in a high-volume environment.
- Scheduled, confirmed, and managed appointments while maintaining an organized daily workflow.
- Answered and routed high-volume phone calls, addressing client inquiries and appointment requests to enhance service efficiency.
- Processed payments and maintained accurate client records and documentation.
- Assisted with front desk operations and administrative tasks to ensure efficient office procedures.
- Resolved client concerns professionally, contributing to sustained high levels of customer satisfaction.
- Collaborated with team members to streamline daily operations and meet service goals.
Office Manager
The Luxe Station
Chicago
06.2025 - 10.2025
- Managed daily office operations, streamlining scheduling, client communications, administrative support, and workflow coordination in a fast-paced environment.
- Acted as the primary point of contact for clients, handling inquiries, resolving concerns, and facilitating a positive client experience.
- Coordinated appointments, follow-up communications, and operational tasks while managing multiple priorities.
- Coordinated appointments and follow-up communications while efficiently managing multiple operational tasks and priorities.
- Maintained accurate records, documentation, reports, and confidential information while following company procedures.
- Supported business goals by enhancing client retention through relationship building and implementing process improvements.
Guest Service Associate / Licensed Esthetician
Hand & Stone Massage and Facial Spa
07.2022 - 02.2025
- Delivered exceptional customer service while assisting clients with appointments, services, and inquiries.
- Maintained accurate client records and service documentation to support effective service delivery.
- Processed transactions and managed daily payment responsibilities to ensure financial accuracy.
- Maintained accurate client records and service documentation.
- Assisted with front desk operations during high-volume periods to enhance client experience and operational efficiency.
Education
Associate of Applied Science - Business Management
Spoon River College
Macomb, ILSkills
- Front Desk Operations
- Client Registration
- Appointment Scheduling & Coordination
- High-Volume Phone Management
- Payment Processing
- Customer Service Excellence
- Administrative Support
- Microsoft Office Suite
- Multitasking & Organization
- Team Collaboration
Certification
Licensed Esthetician, Illinois
Timeline
Guest Service Associate / Licensed Esthetician
European Wax Center
11.2025 - 07.2026
Office Manager
The Luxe Station
06.2025 - 10.2025
Guest Service Associate / Licensed Esthetician
Hand & Stone Massage and Facial Spa
07.2022 - 02.2025
Associate of Applied Science - Business Management
Spoon River College