Kiara Wilson
Kankakee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Mental Health Technician
Riverside Hospital
04.2026 - Current
- Implemented treatment plans developed by healthcare professionals for diverse patient needs.
- Facilitated daily living activities, enhancing patient independence and overall well-being.
- Observed and documented patient behaviors and mental health conditions, contributing to tailored care strategies.
- Recorded patient progress and incidents in electronic health records, ensuring accurate information for treatment reviews.
- Collaborated with interdisciplinary teams to enhance patient care strategies and services.
Insurance Agent
Independant
03.2024 - 03.2026
- Developed customized insurance plans for diverse client needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Educated clients on policy options and benefits.
- Built strong relationships with clients to enhance customer satisfaction.
Mental Health Technician
Shapiro Developmental Center
04.2023 - 03.2024
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Server
Texas Roadhouse
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Hooters
07.2015 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Prestige Beauty Advisor
Ulta
03.2013 - 06.2015
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased repeat business through exceptional customer service and relationship building.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
Education
High School Diploma -
Milford High School
Milford, ILEast West University
Chicago, ILSkills
- Customer Service
- Crisis intervention
- Patient observation
- Mental health support
- Relationship building
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Patient safety management
- Active listening
Certification
- CPR-American Red Cross
Timeline
Mental Health Technician
Riverside Hospital
04.2026 - Current
Insurance Agent
Independant
03.2024 - 03.2026
Mental Health Technician
Shapiro Developmental Center
04.2023 - 03.2024
Server
Texas Roadhouse
01.2022 - 03.2023
Bartender
Hooters
07.2015 - 06.2021
Prestige Beauty Advisor
Ulta
03.2013 - 06.2015
High School Diploma -
Milford High School
East West University