Kiara Walker
Brimfield
Summary
Proficient Manager skills that are transferrable to all team based projects. Completing tasks within time limits and stress inducing environments. Working with people from all backgrounds towards one goal. Creating space for suggestions and change when a plan doesn't work. Education experience analyzing large databases, collecting research on topics in various formats and mediums. Group and personal presentations of research. Writing in different genres (i.e. fiction, argumentative, research, techinical. Grant Writing Experience.
Overview
2
2
years of professional experience
Work History
Shift Manager
Starbucks
12.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
Education
Bachelor of Science - English Literature/Creative Writing
Bradley University
Peoria, IL12.2023
High School Diploma -
Brimfield High School
Brimfield, IL05.2020
Skills
- Creative and Analysis Writing
- Research Collection and Presenting Methods
- Payment Processing
- Coaching and Mentoring
- Interpersonal Skills
- Verbal and Written Communication
- Directing Team Members
- Team Member Motivation
- Opening and Closing Procedures
- Cash Handling
- Accurate Money Handling
Timeline
Shift Manager
Starbucks
12.2021 - Current
Bachelor of Science - English Literature/Creative Writing
Bradley University
High School Diploma -
Brimfield High School
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