Kiara Mosley
Belleville
Summary
Accomplished Manager with a proven track record at Walmart, adept in regulatory compliance and project management. Excelled in employee training and performance evaluation, enhancing team productivity and operational efficiency. Skilled in fostering high-performance cultures and achieving significant improvements in customer satisfaction.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Walmart
Collinsville
04.2019 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Proposed or approved modifications to project plans.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Recruited and hired qualified candidates to fill open positions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed risk by developing and implementing effective risk management strategies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Created and managed budgets for travel, training, and team-building activities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Developed and implemented strategic plans to achieve company objectives.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted performance reviews for team members.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Conducted testing of software and systems to ensure quality and reliability.
Manager
Taco Bell
Columbia
11.2016 - 03.2019
- Ensured compliance with regulatory requirements and industry standards.
- Proposed or approved modifications to project plans.
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Bachelor of Arts - Computer Technology
Swic University
2500 Carlyle Ave Skills
- Regulatory compliance
- Project management
- Employee training
- Performance evaluation
Timeline
Manager
Walmart
04.2019 - Current
Manager
Taco Bell
11.2016 - 03.2019
Bachelor of Arts - Computer Technology
Swic University