Kiara Jones
Berwyn
Summary
Customer service representative with over nine years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Waste Management
Lombard
01.2019 - Current
- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Build sustainable relationships of trust open and interactive communication.
Pharmacy Technician
Mariano's
Westchester
01.2018 - 01.2019
- Supported pharmacological services by stocking, assembling, and distributing medications.
- Helped with health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
- Maintained pharmacy inventory checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipts, and removing outdated drugs.
- Generated revenues by recording and filing physicians’ orders and prescriptions.
Customer Service Representative
First Transit
Glen Ellyn
01.2016 - 01.2017
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about services.
- Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer expectations.
- Developed procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
- Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.
Education
Associate of Arts - Business Administration
Morton Community College
05.2025
Skills
- Time Management
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Inventory Control
- Resolving Conflict
- Workforce Optimization
- Problem Solving
- Call Center
- Adaptability
- Windows
- Office 365
- SharePoint
Timeline
Customer Service Representative
Waste Management
01.2019 - Current
Pharmacy Technician
Mariano's
01.2018 - 01.2019
Customer Service Representative
First Transit
01.2016 - 01.2017
Associate of Arts - Business Administration
Morton Community College