Kiara Beavers
Peoria
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
OSF HealthCare Saint Francis Medical Center
07.2025 - Current
- Managed patient scheduling and appointment coordination to optimize front office operations.
- Assisted in maintaining accurate medical records and documentation for compliance with healthcare regulations.
- Facilitated communication between departments to ensure seamless patient care and information flow.
Customer Service Associate/Pharmacy Technician
Walgreens
02.2025 - 07.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
Head Cashier
Lowe's
04.2023 - 12.2024
- Directed and coordinated cashier and customer service staff teams.
- Cooperated with leadership teams for consistent reinforcement of store's mission and standards.
- Resolved customer issues efficiently.
- Monitored and reconciled register transactions.
- Processed returned merchandise by strictly following store return and exchange procedures.
BDC Service Representative
Kunes Auto Mall
06.2022 - 10.2022
- Managed appointment scheduling for customer vehicles.
- Conducted follow-up calls to assess service satisfaction.
- Facilitated special inquiries for service team when products required ordering.
Cashier
Lowe's
06.2020 - 06.2022
- Executed sales and maintained compliance with standard cashier procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Facilitated enrollment of customers into rewards program.
- Maintained fully stocked shelves at the forefront.
Hostess
Red Lobster
03.2017 - 08.2019
- Handled reservation requests via phone and online.
- Assisted servers in bussing tables when needed during busy periods.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
Education
High School Diploma -
Peoria High School
Peoria, IL05-2019
Some College (No Degree) - Electrical Engineering
Northern Illinois University
Dekalb, ILSkills
- Cash handling
- Schedule coordination
- Customer service
- Microsoft Office
- Multi-tasking skill
- Returns processing
- Online order picking
- Adaptability and dependability
Timeline
Front Office Assistant
OSF HealthCare Saint Francis Medical Center
07.2025 - Current
Customer Service Associate/Pharmacy Technician
Walgreens
02.2025 - 07.2025
Head Cashier
Lowe's
04.2023 - 12.2024
BDC Service Representative
Kunes Auto Mall
06.2022 - 10.2022
Cashier
Lowe's
06.2020 - 06.2022
Hostess
Red Lobster
03.2017 - 08.2019
Some College (No Degree) - Electrical Engineering
Northern Illinois University
High School Diploma -
Peoria High School
Leadership Experience
- Programs Chair for National Society of Black Engineers at Northern Illinois University
My duties included: organization of events and collaboration with engineering companies and clubs
- Trained staff members for multiple jobs
- Coordinated volunteer work with Helping Hands to serve the community